Application Support Engineer

The Impact: Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets.

Whats in it for you:

OSTTRA is seeking an Application Support professional to join the Application Support Team. The role encompasses 2nd line technical application support as well as integration support for our Trade Processing applications. This person will report directly to the regional support manager and work closely with an experienced global team to contribute to the quality of our support.

You will have 6-10 years experience of Application Support & Project Management to meet the needs of our expanding portfolio of Financial Services clients.

This role presents an excellent opportunity to be part of an agile team based out of India, collaborating with colleagues across multiple regions globally, with a strong focus on delivering value through self-service.

Responsibilities:

• Your duties will include providing technical L2 and L3 support to both internal and external customers across our full suite of OTC Derivative products and FX for post-trade confirmation processing.
• You will need to demonstrate excellent communication skills and have a natural ability to learn with a keen interest in technology. You must be a team player and enjoy working in a high-performance collaborative global group.
• The successful candidate will need to be able to apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and high-quality manner.
• Liaising with other team members, Product, Development and particularly the infrastructure teams as required for 3rd line escalation. Technical advisory will be required at times by Product and business or clients for solution delivery.
• Working directly with clients, to understand and resolve issues and liaising with delivery teams to ensure readiness for new platform releases. Based in our Gurgaon office, you will be responsible for handling escalations, identifying and communicating technical resolutions in English.
• You will also work on initiatives around platform industrialization, proactive application health monitoring and reporting.

What Were Looking For:

• University graduate or equivalent with background of bachelors in computer science.
• Ability to read and trace Java, C++ and/or scripting languages.
• Possess the understanding of PAAS and implementation with OpenShift.
• Experience or having high motivation to pick up cloud implementation on AWS.
• Experience in handling client issues and expectation management.
• Experience in Application Support, software development and deployment (SDLC).
• Good Unix skills, including scripting experience.
• Experience of XML and XSLT.
• Experience of databases including SQL scripting, preferably but not limited to Oracle.
• Good understanding of messaging platforms and protocols like FIX and IBM MQ.
• Understanding of networking principles, its practical uses and basic troubleshooting.
• Experience in encrypted connectivity channels utilizing SSL and TLS.
• Have experience of working in the Finance Industry.
• Knowledge of the Financial OTC Derivative and FX products.
• Good understanding of Application Support processes.
• Awareness of Derivatives products and post trade processing (desirable).
• Be flexible regarding hours including weekends and public holidays.
• Knowledge of financial protocols like FIX, FPmL, TOF etc
• Ability to understand Application architecture, and able to effectively navigate to the problem area.
• Ability to apply analytic methodology, such as trending, distribution etc., to get insight from application data to help troubleshooting.
• Ability to understand business workflow and tie to technical implementation.