Application Support Engineer

We are seeking a proactive and technically skilled Application Support

Engineer with experience in MES / Manufacturing / Machine Tool Industry to

join our growing technology team in the manufacturing domain.

Key Responsibilities:

• Provide L1/L2 support for manufacturing-related applications, including ML-powered systems.

• Troubleshoot and resolve application issues related to performance, data accuracy, model outputs, and integrations.

• Perform root cause analysis for system and data issues, documenting resolutions and preventive measures.

• Create and maintain SOPs, Support Documentations, knowledge bases, and user training materials.

• Act as a liaison between users, development, and infrastructure teams to ensure timely issue resolution and system improvements.

• Support system upgrades, patch deployments, and configuration changes with minimal downtime.

• Monitor application logs, performance dashboards; take corrective actions when anomalies are detected.

• Participate in on-call rotations for critical system support.

Required Qualifications:

• Any Degree / Diploma in Computer Science, Engineering, Information Systems, or a related field.

• 2+ years of experience in Application Support or Technical Support Engineering, preferably in MES / Manufacturing Industry.

• Solid understanding of manufacturing workflows, MES (Manufacturing Execution Systems), or ERP systems.

• Good Communication skills and ability to work collaboratively with cross- functional teams.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

• Health insurance

Shift:

• Rotational shift

Ability to commute/relocate:

• Hosur, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have worked in manufacturing Industry
• Manufacturing Execution System
• Machine Tool Industry

Education:

• Bachelor's (Preferred)

Experience:

• Application support : 2 years (Preferred)

Location:

• Hosur, Tamil Nadu (Preferred)

Work Location: In person