Application Support Engineer

 About The Role  

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Microsoft Windows Desktop Management

Good to have skills :NA
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education
We are looking for an experienced AV Core Engineer to design, deploy, and support enterprise Audio-Visual (AV) systems. This role involves managing AV infrastructure, ensuring flawless operations for collaboration spaces and live events, and working closely with IT teams to deliver world-class AV experiences.The candidate should be responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs. Provide technical assistance to the leadership team. This role requires a combination of technical expertise, excellent communication skills, and the ability to prioritize tasks effectively.Key ResponsibilitiesDesign, configure, and maintain enterprise AV systems (video conferencing, digital signage, IPTV, AV-over-IP).Deploy and integrate AV infrastructure (DSPs, codecs, video walls, control systems).Perform system monitoring, preventive maintenance, and troubleshooting.Support high-profile meetings and live events.Collaborate with IT teams for AVnetwork integration.Manage vendors, AMC activities, and escalations.Manage Incident, Issues and Outage management, Investigation, and restorationCollaborate with cross-functional teams to ensure timely resolution of issues.Ensure compliance with IT policies, procedures, and standards are followed.Provide technical assistance and support to the leadership team members for tablets, smartphones, network-related and other peripheral devices.Diagnose and resolve technical problems promptly, ensuring minimal disruption to the workflow of the leadership team.Stay informed about emerging technologies and trends in IT support.Proactively identify opportunities to improve processes, systems, and tools to enhance the efficiency of IT support.Coordinate with external vendors and service providers for hardware/software procurement, maintenance, and support as needed.Provide operational support role in a multi-shift 24/7 and should be able to work across various shifts.Skills & ExperienceMinimum 2 years of experience as an AV Engineer/AV Core Engineer in enterprise setups.Should have a minimum of 4+ years of experience in Microsoft Windows & Cloud Management.The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions.Work from Office & in multiple Shifts.Strong knowledge of platforms:Crestron, Extron, Poly, Cisco Webex, Zoom Rooms, MS Teams Rooms, Biamp, QSC, Shure.Proficiency in AV-over-IP protocols (Dante, NDI, AES67, H.323, SIP).Hands-on with video walls, LED displays, and projection systems.Good understanding of networking (TCP/IP, VLANs, QoS, Multicast).Excellent troubleshooting and communication skills.Preferred QualificationsAVIXA CTS/CTS-I/CTS-D certification.Experience with scripting/automation (Crestron SIMPL, Q-SYS, Python).Exposure to large-scale enterprise AV deployments.Why Join UsWork on cutting-edge AV technologies.Be part of a collaborative, innovative team.Growth opportunities with global projects. Qualification 15 years full time education