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Accenture
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Application Support Engineer

Application Support Engineer

Accenture

3 - 8 years

3 - 7 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

intune ios mac application support troubleshooting antivirus wan itil framework android endpoint management google networking admin console servicenow incident management firewall microsoft windows powershell vpp mdm lan access control itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Microsoft Intune

Good to have skills :NAMinimum
2 year(s) of experience is required

Educational Qualification :15 years full time educationDevice Management & Intune Role Skills (Cross-Platform)
SummaryAs an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of key business applications. Key Responsibilities - Configure and manage Windows 10/11, Android (BYOD), iOS, and macOS devices using Microsoft Intune (Endpoint Manager).

Create and maintain device enrollment profiles:- Windows Autopilot - Android Enterprise (BYOD Work Profile, COPE) - Apple Automated Device Enrollment (ADE) - macOS MDM enrollment - Define and apply:- Compliance policies (device health, encryption, OS versions) - Configuration profiles (Wi-Fi, certificates, restrictions, security baselines) - Endpoint protection policies for Defender Antivirus, Firewall, ASR - Deploy apps across platforms (Win32, VPP for iOS/macOS, Managed Google Play apps).

Apply App Protection Policies (MAM) to protect corporate data on unmanaged devices.

Implement Conditional Access policies for device-based and app-based access control. Manage Windows Update for Business (WUfB) for patch enforcement and reporting.

Perform remote actions:wipe, lock, retire, and passcode reset for all supported platforms.

Use Proactive Remediation scripts and PowerShell for automation and policy enforcement.

Monitor and troubleshoot device sync, policy deployment, and compliance issues via Intune portal and Endpoint analytics.

Generate compliance reports and remediation logs, and support ticket escalations through integrated platforms like ServiceNow. Required Skills - 3+ years' experience with Microsoft Intune / Endpoint Manager - Strong expertise in managing multi-platform devices (Windows, Android, iOS, macOS) - Familiarity with Apple Business Manager (ABM), Google Admin Console, and Apple VPP - Hands-on with PowerShell and Intune proactive remediation framework - App deployment experience using LOB, Store, VPP, and Win32 packaging - Working knowledge of Entra ID, compliance, and Conditional Access - Knowledge of device-specific policy configurations and limitations across platforms
Professional & Technical Skills:

- Must Have
Skills:

Proficiency in Microsoft Intune.

Strong troubleshooting skills in application support.

Experience in cloud-based application support.

Knowledge of ITIL framework for incident management.

Familiarity with scripting languages for automation.
Additional Information- This position is based at our Bengaluru office.

A 15-year full-time education is required.
Qualification
15 years full time education

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Application Support Engineer