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Application Support Engineer

Application Support Engineer

Accenture

3 - 8 years

3 - 7 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

switching bgp enterprise network operations ospf troubleshooting network engineering nexus itil framework ticketing tools ccnp sdwan qos computer science firewall incident management application support fortinet mpls splunk gre cisco ccna itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Enterprise Network Operations

Good to have skills :Network Engineering Planning and Deployment SolutionMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education CCNA CCNP
Summary:As a Senior Network Analyst, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations and supporting the overall application infrastructure. Your expertise in troubleshooting and resolving technical issues will be essential in maintaining the stability and performance of the systems.
Roles & Responsibilities:To handle 24/7 Network Operations as per shift timings including week end support. To take ready ownership of incidents assigned to the queue in Service Now.To handle P1 incidents and mitigate the impact in a timely manner with End to End ownership.Pass on the tickets / incident details to the next level of escalation within the SLA.Develop and provide trend data and analysis on various reporting within the team.Participate in client and service management reporting as required.- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical
Skills:

Good knowledge and troubleshooting experience of MPLS, SDWAN, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching conceptsAdvance knowledge and troubleshooting experience of Firewalls (Cisco, Fortinet, Palo Alto), SDWAN Technologies.Experience in troubleshooting issues on large enteprise networks.Understanding of ITIL framework and processes. Working knowledge of Service NowExposure to various Network Management Tools (HP, Splunk etc).- Must To Have

Skills:

Proficiency in Enterprise Network Operations.- Ability to work with cross-functional teams to resolve complex issues.- Familiarity with incident management and ticketing systems.
Additional Information:- The candidate should have a minimum of 3 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full-time education with CCNA and CCNP certifications is required.Educational Qualification-15 years of full-time education required -Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field.Qualification
15 years full time education CCNA CCNP

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Accenture

Professional Services

Dublin

600,000+ Employees

22387 Jobs

Key People

Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
David Rowland

Executive Chairman
Irene O'Neill

Chief Financial Officer

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Application Support Engineer