Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP SuccessFactors Succession & Development Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain detailed records of system issues and resolutions.- To support day to day incidents- Reporting and weekly status calls- Delta updates Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP SuccessFactors Succession & Development.- Strong understanding of system troubleshooting and problem-solving techniques.- Experience in system maintenance and support.- Knowledge of system integration and data migration processes.- Familiarity with cloud-based software solutions.-SAP Succession certified/EC- Has at least 1 implementation and support experience and AMS experience will be added advantage- Addition module experience like SF EC, Comp or RCM Additional Information:- The candidate should have a minimum of 3 years of experience in SAP SuccessFactors Succession & Development.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education