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Accenture
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Application Support Engineer

Application Support Engineer

Accenture

15 - 20 years

3 - 7 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

erp plsql sql peoplesoft oracle sql shortlisting head hunting screening oracle manual testing hrsd sourcing production support talent acquisition end user it recruitment technical recruitment employee engagement recruitment application support

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Business Operation Management

Good to have skills :NAMinimum
5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders.
Roles & Responsibilities:a Be a expert team member Technical or functional or Techno-functionalb Resolve tickets,design and build Extensions, Interfaces and Reports for Shared Services Applications (ERP like Peoplesoft, IValue, Lawson, Business apps like Angel Eyes, Alertus, Clinical apps like OnBase etc)c Coordinates with end user, Customer, vendor, Functional/Business team for ticket, problem resolutiond Helps in designing strategy for new enhancement requests (minor or major) and adoption of new features coming in new Application releasese Monitor Applications and Batch jobs and resolve monitoring issuesf Automate/ innovate and bring in continuous improvementsReady to work in shifts in rotation basis (most common shift would be shift B) and provide weekend on-call support. Professional & Technical Skills:

a Must be an expert in their Core Primary skills and the Applications supported within BSWH project b Must have good end to end Business process knowledge, Problem solving skills, critical thinkingc Must have experience upgrading , updating patches for the Applications used in BSWHd Must be expert in Oracle SQL/PL SQL and other required skills for Application supporte Should have prior experience of working on Production Support, managing SLAsf Positive attitude towards work, flexible and ready to upskill and learn new applications
Additional Information:Work from office as per guidance from ATCI; completely remote working is not acceptable- This position is based at select offices in India.

A 15 years full time education is required.Ready to work in shifts/weekends (On-Call) on Rotational basis.
Qualification
15 years full time education

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Application Support Engineer