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Application Support Engineer

Application Support Engineer

Accenture

1 - 4 years

3 - 7 Lacs

pune

Posted:1 week ago| Platform:

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Skills Required

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Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role Application Support Engineer

Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills Genesys Contact Center QM

Good to have skills NA
Minimum 3 year(s) of experience is required

Educational Qualification 15 years full time education
SummaryMust work in US Hrs (8am-4PM)Must have tier 1 production support experience for a contact center platform; types of issues and troubleshooting include headset issues, login/access issues, permissions issues, disconnected callsAs an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of software applications, all while maintaining a focus on delivering exceptional service to stakeholders.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the development and implementation of best practices for application support.

Document and communicate technical issues and resolutions effectively to team members and stakeholders.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Genesys Contact Center QM.

Strong analytical and problem-solving skills.

Experience with troubleshooting and resolving software issues.

Familiarity with application monitoring tools and techniques.

Ability to work collaboratively in a team environment.
Additional Information:

The candidate should have minimum 3 years of experience in Genesys Contact Center QM.

This position is based at our Pune office.

A 15 years full time education is required.
Qualification 15 years full time education

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Application Support Engineer