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Accenture
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Application Support Engineer

Application Support Engineer

Accenture

1 - 4 years

3 - 7 Lacs

bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

intune itil process troubleshooting azure active directory retention team management rbac dlp auditing vlookup root cause analysis production processes exchange online mail flow application support aspect technical delivery discoverer atp itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Microsoft Intune

Good to have skills :NAMinimum
2 year(s) of experience is required

Educational Qualification :15 years full time educationSkill:M365Capability:Client Delivery & OperationsRole:SW/Application Tech Support Senior SpecialistRole Description:Support Exchange Online and Azure AD to support Accenture clients.Must Have
Skills:

In-depth knowledge of Exchange Mail flows, Transport Rules, Retention Policies, RBAC, auditing and EOP filtering.Good understanding on PIM, Conditional Access, Risk Policies and MFA configuration on Azure AD.Knowledge on Cloud App Security to investigate alerts and configure policies.Good understanding of DLP, ATP, E-Discovery, AIP. Good To Have
Skills:

Must have been gained experience in a production environment.Should be able to interact fluently with clients and with users on escalated tickets.Strong team management and organization/technical delivery skills. Key Responsibilities:Work as an SME and help the team on technical issues.Regular Interaction with client and provide summary/report of issues and achievements.Ensure zero surprise escalations from client. The Lead needs to ensure local management is aware of any potential escalations.Assist in Tier 2/3 support activities for production operations of office 365.Lead technical projects through design, build, test and deploy phases.Ensure that any scheduled downtime on production server is logged prior to the downtime commencing.Try to implement and initiate as much automation as possible to reduce the overall efforts and focuses on documenting.Administrational tool development and maintenance as needed.Regular team meets and discusses ongoing tickets, address team concerns, and provide updates to the team.Manage services using supplier and the client implemented ITIL processes and practices.Responsible for technically complex break fix issues from L3 and above, including Severity 1 incidents, outages, change, problem tickets & root cause analysis.
Technical Experience Should have 6 to 8 years in managing large Exchange Online and Azure Active Directory environment.Must needed Tools:Office 365 and Azure AD.Work with third-party vendors / professional services and in-house developers as necessary.Well versed with security aspects and maintain system security as per industry standards. Professional Attributes:Should have experience in team management.Review and recommend improvements within existing technical environment.Strong ITIL Process knowledge.Strong analytical, troubleshooting, and problem-solving skills.Work in shifts (24x7) and out of hours evenings, nights, weekends, and public holidays if required. Educational Qualification:Higher Level Qualification in a technical subject is desirable.Any Microsoft Certification. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Intune.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification
15 years full time education

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Application Support Engineer