Application Support Analyst - Financial Domain

Job Description

Job Description We are seeking a dynamic Application Support Analyst (L1-L2) with a strong financial FP&A background to join our growing team. The ideal candidate should bring a combination of financial domain understanding and technical expertise, providing high-quality support for internal stakeholders and end customers. Key Responsibilities Handle L1 and L2 support tickets via email, ticketing systems, and direct calls. Troubleshoot application and data issues with a root-cause mindset and provide timely resolutions. Act as a liaison between technical teams and finance teams to resolve business-critical issues. Collaborate with cross-functional teams to understand and support business workflows. Support and maintain BI dashboards and reports using tools like Power BI or Tableau. Write and execute SQL queries for data analysis and troubleshooting. Use Python scripts for minor data transformation and process automation tasks. Work with ERP systems to understand data flows and integrations. Key Requirements L1-L2 Support Experience : Proven experience in application or production support roles. Financial FP&A Domain Knowledge : Strong grasp of budgeting, planning, and forecasting processes. BI Tools Expertise : Hands-on experience with Power BI, Tableau, or similar. SQL Proficiency : Comfortable writing and modifying SQL queries. Python Knowledge : Basic to intermediate-level experience in Python scripting. ERP Systems Exposure : Experience working with ERP systems like Oracle, SAP, or others is a plus. Excellent Communication Skills : Strong verbal and written communication skills to interact with clients and internal stakeholders. Hybrid Work Model : Must be open to working 3 days a week from office. Nice To Have Prior experience working in finance/tech blend roles. Exposure to automation tools or scripting for data pipelines. Experience supporting cloud-based applications. (ref:hirist.tech) Show more Show less