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Sutherland
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Applicant - Customer Service/Sales

Applicant - Customer Service/Sales

Sutherland

37 years

0 Lacs

navi mumbai maharashtra india

Posted:1 day ago| Platform:

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Skills Required

service automation design engineering ai ml upselling cutting branding technology management data documentation metrics communication report

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.We believe that the best relationships come from trust and value. We call it One Sutherland.

Responsible for answering, resolving customer issues, and upselling through phone within a growing customer base
Identify and relate with various customer needs and scenarios
Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
Offer new products that will showcase a holistic package of benefits to strengthen customer branding, increase customer revenue and productivity
Remain updated in client and industry led processes, technology applications, utilities, and products
Utilize various client based tools and applications for customer management and servicing
Transfer customers to appropriate departments when required
Conduct data entry, documentation, and case management
Work and partner with others within a team-based environment
Achieve and maintain required metrics and goals

Qualifications

Education Qualification - High school Diploma / Graduate any will do.

Minimum 6 Months Of Experience In Sales (any Industry).

Excellent verbal and written communication skills.Strong problem-solving skills and ability to work in a team-oriented environment.

Additional Information

Flexible to work in rotational shifts, including night shifts, weekends, and public holidays.

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “TAHelpdesk@Sutherlandglobal.com.

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Applicant - Customer Service/Sales