Analyst - Vendor Managed Service

Job Title: Analyst - Vendor Managed Service

Career Level: C3

Introduction to role:

Are you ready to make a significant impact in the world of supplier management? As a Vendor Managed Services (VMS) Analyst at AstraZeneca, you'll be at the forefront of ensuring supplier data is accurately processed and maintained, enabling flawless purchasing and financial operations. Your expertise will guide business users through the supplier onboarding journey in ServiceNow (NextGen), troubleshooting challenges and driving continuous improvement. Collaboration is key, as you'll work closely with teams across Third Party Risk Management, Data Management, Finance, IT, Procurement, and Purchase to Pay. This role offers a unique opportunity to engage in a global environment, primarily supporting AstraZeneca users in Europe while contributing to professional development and impactful outcomes.

Accountabilities:

• Deliver supplier onboarding activities within agreed SLAs and KPI targets.
• Communicate optimally with AZ users to minimize rejections and delays in the supplier onboarding process.
• Collaborate with various teams to ensure best-in-class customer service.
• Regularly follow up on open cases to ensure timely completion and avoid backlogs.
• Interact professionally with AZ suppliers for the Supplier Diversity program.
• Provide backup support within the team when required.
• Identify and drive improvement opportunities.
• Support process design changes and systems testing (UAT).
• Actively participate in implementing system or process changes to enhance productivity and compliance.
• Address complex issues with appropriate teams for permanent resolution.
• Achieve objectives in a timely and accurate manner.

Essential Skills/Experience:

• Strong social skills and a customer-focused approach.
• Shown problem-solving abilities, proactive issue resolution, attention to detail, and strong follow-up skills.
• Understanding of the Buying process (Purchase to Pay) and third-party risk assessment.
• Minimum 2 years of experience in supplier onboarding, buying, data management, or accounts payable processes.
• Proficiency in ServiceNow, MDG/SAP with at least 2 years of hands-on experience.
• Confident speaking and presenting to small groups internally for knowledge sharing.
• Previous experience in a shared services centre or an internationally set up organization.
• Proficient in English; knowledge of an additional European language would be useful but not required.

Desirable Skills/Experience:

• Advanced Microsoft Excel skills for data analysis, pivots, etc.
• Previous experience with other supplier onboarding systems would be advantageous.
• Ability to apply (Gen)AI tools in daily job or specific projects would be advantageous.

When we put unexpected teams in the same room, we ignite aggressive thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and bold world.

At AstraZeneca, you'll join a talented global team that powers our rapidly growing enterprise to better serve patients every day. We leverage exciting new technology and digital innovations to accelerate our evolution, strategically improving operations while facing new challenges. Our entrepreneurial spirit drives creativity and smart risks, fostering a dynamic environment where high-performing innovators unite to support each other. With countless opportunities available, this is the place to build an unrivaled reputation while contributing to life-changing medicines.

Ready to make a difference? Apply now and become part of our journey!