Analyst, Specialist, Law Enforcement Agency Operations

Job Description

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose Handling LEA Notices for IBG segment Key Requirements Key Accountabilities Handling LEA Notices for IBG segment and Swift Operations as Back Up Job Duties & Responsibilities Responsible to handle emails, letters, complaints, notices, court orders from various Legal and Enforcement agencies, Regulatory authorities Responsible to ensure all notices received are actioned as per timelines mentioned in notices Responsible for preparation of MIS tracker &related activities Actively engaged in LEA process improvement and responsible for writing process notes and SOP s Engage with all units and stakeholders as per LEA requirement to ensure notices are compiled on timely basis Should have exceptional skills in handling large volumes of notices ,advanced excel skills, MS-Word , analytical & PPT Should have good communication and understanding skills so as to manage internal as well as external stakeholders Actively Participate in UAT for automation Maintain comprehensive documentation of investigations, findings, and actions taken Required Experience Good understanding of LEA Notice Handling and related to Banking operations for a minimum period of 5-6 yrs Stakeholder Management Effective Communication skills A positive attitude to work in a team and provide proper assistance and support to the team as required. Education / Preferred Qualifications Graduate / Postgraduate Overall Experience In LEA Notice Handling and Banking Operations Core Competencies Performance & Results Orientation Strong communication and persuasive skills Teamwork Professional Excellence Operational, Product and Process Risk Management High level of thinking and execution capabilities Technical Competencies Good knowledge on Microsoft applications - Should be proficient in Excel. Basic understanding of transaction banking products and associated technology platforms and operational procedures