Analyst / Senior Analyst - Control Management

As a Senior Analyst of Issues, Events & Remediation at US Consumer Services within American Express, you will play a crucial role in ensuring that control management is seamlessly integrated into the daily operations of the organization. Your responsibilities will include collaborating on investigations, performing root cause analysis, and providing support throughout the remediation process. Your keen analytical skills will be essential in identifying trends in issues and events, preparing detailed reports, and sharing valuable insights and best practices across the enterprise. Key Responsibilities: - Collaborate on investigations and conduct root cause analysis for repeated issue types. - Perform quality assurance on documentation and maintain records related to issues and remediations. - Identify trends in issues and events to pinpoint potential systemic risks or control weaknesses. - Support portions of the End-to-End (E2E) BU issue resolution process. - Analyze data and prepare detailed reports on issue status, trends, and outcomes. - Assist in creating reports and Tableau dashboards for leadership and the wider control management team. - Prepare data for committee escalations and internal CM and Business meetings. - Design Tableau dashboards for the wider control management team. Qualifications Required: - 2+ years of experience in operational risk management. - Understanding of critical operational risk management lifecycle activities. - Strong project management, communication, and interpersonal skills. - Experience in process governance aligned with policies, regulatory frameworks, and operational standards. - Sound analytical and problem-solving skills. At American Express, you will enjoy benefits that prioritize your overall well-being, including competitive base salaries, bonus incentives, financial and retirement support, comprehensive medical, dental, vision, life insurance, and disability benefits. You will also have access to flexible working models, generous paid parental leave policies, global wellness centers, counseling support through the Healthy Minds program, and various career development opportunities. Please note that employment with American Express is contingent upon the successful completion of a background verification check as per applicable laws and regulations.,