4 Process Governance Jobs

Job Title Collection Strategy Process Governance Department - Retail Credit Grade Manager Location Mumbai Goregaon NOC POSITION PURPOSE Manage Internal & External Audits & Process Governance A. KEY POSITION RESPONSIBILITIES Sr. Key Responsibilities 1 Managing all Internal and External Audits (IFC). 2 External Audit (IFC Cards, IFC Retail- Internal and External): -Validating and providing data to initiate the audits. -Conducting walkthroughs on the processes with the external auditors -Finalizing RCMs as per the current process and acquiring approvals on the same. -Resolving queries raised by the external auditors and providing mitigations/evidence. 3 Internal Audit (HUB Audits and Process Audits): -Meeting data requests raised by the internal auditors -Organizing/providing walkthroughs on the processes Stakeholder Management- Co-ordinating with the auditors and the collection front team on audit observations raised. Audit Responses- Tracking queries; identifying RCA and providing mitigation to the queries raised. 4 Trainings- (a) Conducting monthly trainings on Collection Processes with the collection agencies and bankers. (b) Trainings to the bankers on pre-audit preparation. © Preparing/revising training material/PPT’s for the above trainings. 5 Provisioning- Prepare provisioning for the vendors handled by the Process Team. 6 Semi Annual Performance Review- Providing data of collection agencies (Payout data, Agency Ratings, etc) to the Vendor Governance team bi-annually. 7 Resolving telephonic queries of the collection managers by knowledge sharing 8 Preparing/revising advisories on Collection processes in order to be compliant with the regulators B. QUALIFICATIONS AND EXPERIENCE REQUIREMENT Qualifications Essential Graduate in Banking and Financial Management Preferred PG/MBA in Banking and Finance Experience Essential 5+ years Preferred 10+ C. Organisation network and Interlinkages (To understand who are your Stakeholders) Internal: 1. Collection front team 2. Internal Audit Team 3. Vendor Governance Team 4. Ops Team 5. HR Team 6. Finance Team 7. IFC Internal Team 8. IT team External: 1. IFC auditors (Protiwitty & Ernst & Young team) 2. Mobicule IT team 3. External Reviewers Team 4. BFVL team 5. collection vendors D. COMPETENCY a. Technical Skills Skill Attribute Operational excellence Lending experience Technical background Quantitative tools 1. Reducing TAT in closure of activity 2. Bridging knowledge gaps 3. Ensuring audit reports are closed with ‘Satisfactory’ remarks 4. Streamlining processes basis proven audit queries b. Behavioural Skills Competencies Attribute Professionalism To conduct your duties with good judgment and in good faith Respect To be sensitive and responsible for what we say and do Excellence To act in a manner that earns the trust and admiration of others Entrepreneurial To be enterprising and take ownership of our actions Teamwork Working collaboratively to achieve the commo

KEY RESPONSIBILITIES The Internal Audit Business Operations Team manages a broad set of operating activities under the direction of the Chief of Staff (CoS) and Chief Operating Officer (COO). The team is a key party in delivering Internal Audit s forward-looking business planning and strategic transformation initiatives through collaborating with each of IA s business units (BUs) to forecast and achieve quantitative and qualitative results for the function. The team manages strategic process improvements, develops reporting, performs analysis and coordinates business-as-usual execution across the following primary areas: Expense and Headcount Management Financial budgeting and forecasts Contingent worker expense management, including spend request, on-boarding and off-boarding processes Process Governance and General Administration Manage enhancement portfolios for select centralized processes within IA Monitor IA employee compliance with mandatory compliance training and system entitlement recertification processes Business Unit Management Coordinate periodic reviews to assess operational performance of IA BUs, including developing, monitoring and reporting on operating KPIs Work with Business Unit Managers (BUMs) and Global Audit Directors to develop operational expertise across the full suite of non-audit activities Business knowledge / Qualifications Undergraduate degree in finance, accounting or other quantitative discipline Minimum of 1-3 years of experience in financial analysis / accounting, operational management, or project / portfolio management Proficient in Microsoft Excel, PowerPoint and Business Intelligence (BI) tools Driven, highly organized and detail-oriented with excellent multi-tasking and follow-through ability Strong interpersonal, verbal and written communication skills Ability to demonstrate good judgement; shares information proactively and escalates potential issues timely / appropriately Solutions and innovation minded with strong analytical and problem-solving skills, including process re-engineering, the ability to organize and analyze large datasets and report results to audiences at varying levels of seniority

Your day at NTT DATA The Principal Global Process Governance Specialist is a highly skilled subject matter expert, responsible for managing the process of defining and communicating process governance procedures to support Global Business Services (GBS) process management, including standards, guidelines for setups and modelling. This role may be required to coach and mentor new or less experienced members of the team in the area of GBS process management and governance. What you'll be doing Key Responsibilities: Designs process documentation standards and guidelines. Hands on experience in Process mapping, Salesforce, BPM, Signavio Leads on the simplification and improvements in efficiency in the processes used to review, approve and track process changes and procedural document modifications. Ensures compliance to standards with regards to process change management and procedural document quality. Designs and implements training and communication strategies on process governance standards and change management processes. Partners with GPO and GBS business partners to document and maintain various process documentation including process taxonomy, process maps, SOPs. Responsible for reviewing documentation at periodic intervals with the GPOs and GBS service providers to ensure completeness and updates for any changes. Responsible for reviewing process change proposals from GPOs prior to presentation to Process Change Committee and, post approval from the committee, review project plans, track progress and appropriate effectiveness checks are in place for post implementation. Plans the review of process documentation for SOX compliance. Responsible for supporting internal and external audit processes with the required process documentation. Performs any other related tasks as required by management. Knowledges and Attributes: Strong communication and interpersonal skills for engaging with stakeholders at various levels. Excellent ability to establish and maintain a good rapport with co-workers, supervisors, business stakeholders and providers. Results-focused and continuous learner and highly motivated to develop and share knowledge. Resolves wide range of issues in creative ways. Excellent ability to work in multi-cultural environment (this will require managing time zones and travel). Broad knowledge of the process and experience in delivering continuous improvement. Broad knowledge of process control software. Strong understanding of process governance frameworks, methodologies, and principles. Experience in standardizing processes across multiple regions and departments. Excellent analytical skills and the ability to interpret process data and metrics. Project management expertise to lead process improvement initiatives. Change management experience to drive adoption of new processes and practices. Ability to establish and maintain process documentation and standards. Problem-solving skills to address challenges and obstacles related to process governance. Attention to detail and a commitment to maintaining process quality and compliance. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Accounting or Business Management or a related field preferred. Lean Six sigma qualification or equivalent, CIPS accreditation preferred. Required Experience: Extended experience driving process improvement and change management. Extended demonstrated experience working in a GBS or process-centric environment Extended experience in process governance, business process management, or related roles.

- Ensure our projects are executed effectively and efficiently assuring delivery on time and within budget. - Developing and maintaining high standards to represent organisation by establishing best in class project management methodologies, following our internal framework, standards and tools. - Communicates to Executive Management on all projects within the organization and beyond. - Oversees the project management process including governance, team leadership, tracking and monitoring, prioritization, communication and quality controls. - The PMO Director should have a proven track record of successful project delivery, an ability to improve project management practices and substantial team leadership experience with a focus on team development. - Coach and mentor project management practitioners and share knowledge of best practices. - Seek implementation efficiencies to meet or exceed all KPIs established at project initiation. - Oversee Project Managers for delivery of projects/programs on time, within scope and on budget. - Develop, implement and govern program management processes, tools, templates & policies. - Periodic Project Reviews with Scheduling & Conducting Project Reviews. Supports Management with Regional level reviews. - Provide executive leaders with the information needed to assess and decide which improvement measures have the highest potential value, impact and strategic alignment. - Establish the PMO organization structure, hire and manage project staffing requirements in line with project objectives. - Develops and manages PM Process Governance & IT Tools. Process & Template Standardization & Digitalization and Process Improvement Projects Process Audits in Solution & Project Overview Dashboard. - Coordinate project deliverables with Project Managers, Regional Directors and support contractors in a direct and indirect reporting structure. - Track and provide project status and audit reports. Monitor compliance with project Policies, Standards and Compliances.