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AMERICAN EXPRESS
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Analyst, Risk Management

Analyst, Risk Management

AMERICAN EXPRESS

3 - 5 years

17 - 19 Lacs

gurugram

Posted:20 hours ago| Platform:

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Skills Required

career development automation dispute resolution finance analytical trend analysis risk management operations analytics sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Description:

The GMNS Analytics team is seeking an Analyst to support the Disputes Portfolio Reporting Insights function. This role will design, enhance, and scale global reporting and dashboards that provide clear visibility into merchant dispute trends, outcomes, and performance drivers. The Analyst will partner closely with dispute operations, global markets, and data engineering to deliver timely, accurate, and actionable insights that strengthen merchant experience, enhance dispute resolution, and advance risk management and operational efficiency. The role will also contribute to modernization initiatives, leveraging automation, scalable data solutions, and emerging capabilities such as GenAI and machine learning.

Responsibilities:

Build and scale global dispute reporting and dashboards that deliver end-to-end visibility into trends, outcomes, and operational KPIs across markets.
Analyze dispute performance at global, regional, and product levels to surface root causes, emerging risks, and efficiency opportunities.
Conduct deep-dive investigations including trend analysis, anomaly detection, and root-cause analysis on dispute behaviors and merchant escalations.
Deliver stakeholder-ready insights that support merchant engagement, case preparation, and follow-ups, strengthening dispute resolution effectiveness.
Produce diagnostic merchant- and portfolio-level reports highlighting opportunities for dispute mitigation, operational improvements, and risk reduction.
Quantify the business impact of disputes by linking patterns to merchant profitability, operational efficiency, and merchant experience drivers.
Lead or support GenAI and machine-learning proof-of-concept initiatives and adopt emerging tools to modernize dispute analytics, enhance scalability, and address evolving reporting needs.

Qualifications:

3-5 years of relevant experience in analytical domain.
Strong attention to detail, intellectual curiosity, and the ability to learn quickly in a fast-paced environment.
Demonstrated ability to convert data into actionable insights and manage multiple projects simultaneously.
Strong collaboration skills with the confidence to influence, challenge assumptions, and build productive relationships.
Excellent business writing and presentation skills; ability to communicate complex findings clearly to diverse audiences.
Technical Skills: Familiarity with Google Big Query, SQL, R, Python, Lumi, PySpark and Tableau.
Experience in dispute analytics, risk operations, or in the merchant business preferred.
Experience in Machine Learning/ Cloud / Gen AI is a plus.

Academic Background:

Bachelors in Statistics / Mathematics / Economics / Engineering/Data Science with relevant experience.
Post Graduation in Statistics/Mathematics/ Economics / Engineering / Management is a plus.

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Analyst, Risk Management