Analyst, Operational Excellence

Role & responsibilities

• Proven work experience in Insurance Operations (must)

• Has good understanding of operational metrics involved in Insurance

processing

• Has been a part of training/quality audit team performing process

training for new hires, perform audits, provide coaching and feedback

to new hires

• Experience in process documentation is a must

• Demonstrable experience with excel reports, and exposure to business

analytic tools will be an advantage

• Analytical and goal oriented

• Excellent stakeholder management skills

• Work cohesively with the team and support as appropriate to achieve

common goal

Purpose of the Position

Implement OPEX Standards

• Ability to create and implement standard operating procedures in line

with the OPEX standards

• Review the current procedures and standardize as per the OPEX

requirements

• Oversee the progress to ensure the processes are on track

• Understand operational standards defined by OPEX, performance audits

to ensure adherence to defined standards

MIS Reporting

• Should have a strong foundation knowledge of excel

• Ability to create and track reports around Average Handling Time,

Efficiency and Utilization

• Ability to create reports around payroll, budgeting and incentive

coverage

• Perform data analysis for generating reports on periodic basis

• Excellent time management skills with a proven ability to meet

deadlines.

• Strong logical and analytical skillsets

3 Stakeholder Management

• Ability to connect with different teams within SDU to implement the

OPEX standardized procedures

• Ensuring project delivery on time and tracking project deliverables

closely

• Support in the implementation of organization-wide projects driven by

OPEX

• Resolve any clarifications sought by SDU on operational dashboards or

compliance scores published