Job
Description
The Senior Unified Communications (UC) Engineer is responsible for designing, implementing, and managing enterprise-wide communication systems to support voice, video, messaging, and collaboration across a global organization. This role emphasizes expertise in Zoom Telephone services, Microsoft Teams telephony, and AV Zoom Rooms, along with advanced SBC (Session Border Controller) and contact center management. Key Responsibilities: Manage and optimize Zoom telephony infrastructure, including contact centers, ensuring seamless voice and messaging services. Deploy and maintain AudioCodes SBCs and OVOC servers, ensuring system reliability and compliance. Administer and manage OVOC server licenses for global operations. Design, implement, and manage Microsoft Teams phone systems in a fully cloud-based model. Ensure seamless integration with global telephony services and compliance with regional regulations. Oversee SIP trunking, call routing, and emergency calling configurations. Design, deploy, and manage AV Zoom Rooms, ensuring an optimal user experience. Collaborate with vendors to implement solutions that meet organizational AV requirements. Provide ongoing support for AV systems, including firmware updates and troubleshooting. Ensure tight integration between UC platforms (Zoom, MS Teams) with O365, Active Directory, and other IT systems. Continuously monitor and enhance the performance, reliability, and scalability of UC infrastructure. Stay ahead of UC technology trends to identify opportunities for improvement. Provide strategic input to roadmap planning, focusing on scalability and global UC solutions. Maintain comprehensive documentation for UC systems, including design, configuration, and operational procedures. Ensure adherence to global security, compliance, and privacy standards. Minimum Qualifications Educational Background: Degree in computer science, Information Technology, Electronics & Communication, or a related field. Equivalent practical experience in Unified Communications can substitute for formal education. Experience: 8-10 years of hands-on experience in Unified Communications, focusing on: Zoom Phone and Microsoft Teams Phone (fully cloud-based telephony systems). Global AudioCodes SBCs deployment, configuration, and maintenance. OVOC server setup and license management. AV Zoom Rooms design, implementation, and optimization. Managing and solve contact center solutions. Proven expertise in SIP, VoIP, telephony protocols, and cloud telephony solutions. Experience in large-scale enterprise UC deployments, especially in global environments. Technical Skills: Proficiency in: Zoom and Microsoft Teams UC platforms, including telephony and AV solutions. AudioCodes SBCs and OVOC servers. SIP trunking, call routing, and global telephony integrations. AV Zoom Rooms design, setup, and management. Integration of UC platforms with O365, Active Directory, and other IT systems. Strong knowledge of network protocols, security, and compliance for UC systems. Certifications (Preferred but highly beneficial): Microsoft Teams Administrator Associate or Enterprise Voice certification. AudioCodes Certified Associate (ACA) or AudioCodes Certified Professional (ACP). Zoom Administrator certification (or demonstrable experience managing Zoom Phone and AV Zoom Rooms). ITIL certification for service management. Soft Skills: Strong troubleshooting, analytical, and problem-solving skills. Excellent communication skills to interact with global teams and non-technical stakeholders. Project management skills to lead end-to-end UC implementations. Collaborative mindset to work effectively across departments and vendors. Added Advantages: Familiarity with compliance and regulatory requirements for telephony in India and globally. Knowledge of multi-vendor UC platforms (e.g., Cisco, Polycom) in addition to Zoom and Microsoft. Experience managing vendor relationships and contributing to global UC strategies. Understanding of IT infrastructure and Unified Communications roadmap planning.
