Analyst - HR Shared Services

Metro Global Solution Center (MGSC)

• Manage the

  end-to-end employee life cycle

  (Hire to Retire) in alignment with local and regional HR policies and procedures.
• Handle a variety of HR operational processes with accuracy and timeliness, ensuring compliance with regional guidelines.
• Demonstrate solid understanding and execution of

  HR processes and standard operating procedures (SOPs).

• Respond to and resolve employee and manager inquiries using a

  case management tool

  , ensuring high-quality service and issue resolution.
• Prepare and deliver standard HR correspondence for both internal stakeholders and external parties.
• Collaborate with employees, line managers, and HR business partners to support HR operations across the EU region.
• Work closely with the wider HR community, including

  Centers of Excellence (COEs)

  , to ensure cohesive and consistent service delivery.
• Proactively identify opportunities to improve processes and contribute to

  continuous improvement initiatives

  within HR Shared Services.
• Support the HR Shared Services team on

  ad-hoc projects

  and initiatives as required.

Here are the desired Skills and Experience…

• Experience, preferably in a HR Shared Services function supporting European Union.
• Preference will be given to candidates with experience and knowledge on HRMS Platforms like SAP and/or Oracle Fusion.
• Good IT skills, particularly MS Word, Excel, Outlook.
• Fluent English - excellent verbal and written communication skills.
• Strong administrative ability, managing a complex and varied workload.
• Previous experience in a front facing customer service role and/or project experience is desirable
• Should be flexible to work in multiple shifts.
• Strong interpersonal skills, can build effective relationships with internal and external stakeholders at all levels.
• Confident, diplomatic, and tactful.
  

Qualifications

• Graduate or Postgraduate with 3 - 5 years of experience in HR shared services or similar environment.