Analyst - HR Operations

What this job involves:

• Resolve Tier 1 queries and transactions related to core HR processes.

• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Probation & other job change transactions

• Provide technical query resolution for ESS / MSS requests

• Managing Onboarding & Off-boarding Processes for EMEA/UK countries.

• Managing Employee Life cycle processes along with support to letter creation activities for EMEA/UK countries.

• Managing support to exited employees such as Background Verification, exit letters, FFS settlements slip for EMEA/UK countries.

• Resolve Tier 1 queries and transactions related to core HR processes for EMEA/UK countries.

• Managing & Coordinating queries on Case management tool effectively.

• Assist Sr. Analyst/SME with building and maintenance of a knowledgebase for business related deliverables and issues that cannot be resolved through self-service.

• Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards.

Key Skills

• Demonstrating good understanding of core HR management practices, processes, procedures, and policies

• Previous experience in Workday HR environment preferred or similar HR ERP desirable.

• Knowledge of case management tool is an added advantage.

• Knowledge on MS Office Suite skills (Word, Excel, Outlook) with good command on Excel, PowerPoint, and Word.

• Bachelor s/master s degree in human resources or Personnel Management

• 1-2 years of experience in HR or client services role is desirable.

• In-depth knowledge of UK compliance & regulatory norms.

Sound like youIn this role, your key responsibilities will include:

• Highly Organised and Self-motivated

• Ability to work in a fast-paced environment with constant deadlines

• Good Customer service skills using efficient processes

• Proactive in achieving results and seeking improvements

• Strong teamwork interaction and orientation

• Attention to detail and ability to work towards tight deadlines

• Ability to adapt and drive change to derive efficiencies/productivity

• Result oriented and Proactive in achieving results