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JCPenney
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Analyst- Content QA

Analyst- Content QA

JCPenney

2 - 3 years

7 - 12 Lacs

Bengaluru

Posted:2 days ago| Platform:

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Skills Required

iris hybris cms qa analysis endeca software testing regression testing atg commerce jsp manual testing auditing hibernate microservices sql spring spring boot functional testing quality check java selenium qa testing atg j2ee customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Responsible for monitoring JC Penney website/front-end Content (browse based) for all channels (Dotcom, Mobile & App) keeping user experience in mind.

Validate Site Navigation of JCPenney.com which involves department pages, content validation, ratings and reviews, product pages and coupons

Auditing and quality checking the website and track, identify errors and fix issues immediately

Taking accountability and ensuring accuracy by proactively validating various web pages and PDP enhancements to ensure customers have seamless experience for shopping at jcpenney.com

Monitoring Content Operations mailbox, address and respond to queries by Business Units, Buyers and Digital Merchants

Effectively communicate and collaborate with cross functional teams in U.S. and BLR under supervision of associates

Cross functional collaboration with various teams like Issue Management, Pricing Operations Site Reliability Engineering, Marketing, Imaging, Merchandising etc. to ensure execution without any issues thereby ensuring seamless customer experience on the website

Publish daily, weekly status reports and update internal dashboards

Mandatory Skillsets:

Bachelors degree

Minimum 2-3 years of relevant experience in ecommerce operations or support

Proficient in MS-Excel

Must have good verbal and written communication skills to be able to communicate effectively with teams globally

Not a must, but added advantage of knowledge and hands-on experience in Content Management System (CMS) like Iris, Coremedia, Hybris, Endeca etc

Strong analytical skills and logical reasoning

Experience handling issues and remediation

Good understanding of eCommerce product page and frontend customer experience

Individual is expected to work on night shifts as and when business requires

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Analyst- Content QA