Analyst, CBS HR Services

• Provide courteous and efficient customer service through chat messages and online request forms
• Answer questions on Colgate s HR policies, programs and systems in a professional and efficient manner
• Ensure compliance with relevant data privacy and data protection policies and regulations
• Document all relevant notes on inquiries and resolution actions in case management system
• Review all relevant documentation and articles available in knowledge management system to provide thorough and accurate answers
• Research and follow up on open items as vital to resolve customer questions
• Raise requests appropriately where guidance or further clarification of policies and procedures is required
• Propose updates to content in the Knowledge Management system to help with future inquiry resolution
• Ensuring timely updation & enhancement of question bank
• Conducting Awareness captain for HR Services
• Regular connect with different streams to understand if there is change in any process and policy and analyzing impact of the same on the question bank

Vendor Management :

• Support in handling vendor agreements
• Purchase order creation in eBay / Ariba system
• Processing Invoice for final payment
• Contract renewal

Knowledge Management :

You connect the dots -

Payroll Support:

• Collect and verify employee data, including hours worked, overtime, and pay components.
• Review timesheets, attendance records, and benefit deductions for accuracy.
• Tracking and capturing of exceptional inputs for payroll
• Ensure all data is complete and error-free before payroll processing.
• Handle employee benefits, enrollment and changes.
• Coordinate with benefit providers for accurate processing.

Personnel Administration:

• Ensure accurate and timely completion of personnel administration tasks, aligned with local processes and regulations.
• Handling Employee Central workflow & Sales Force case request to drive employee data update
• Handle local termination processes including signing contracts and paperwork, collecting company property, advising local vendors, coordinating with payroll, etc.
• Maintain and supervise employee records as well as ensuring proper storage and accessibility for authorized personnel.
• Handling Leave of absence process
• Creating and issuing different employee letters
• Assist in preparing required reports related to HR compliance.
• Provide documentary support for Audit purposes

You are a collaborator -

• Collaborate with leaders from different streams to align on knowledge management efforts with interpersonal goals.
• Share standard processes and lessons learned with other parts of the organization.

You are an innovator -

• Come up with the continuous improvement ideas for the BAU work to bring in new efficiency

What experience and knowledge will you bring

• 2-3 years of experience in HR operations and or Shared Services Center
• Bachelors degree in Business, Management, or a related field.
• 2 years of experience in Colgate operations (preferred)
• Experience with HR and/or shared services technology functionality (e.g., Case management, knowledge management, ESS/MSS, etc.)

What Skills will you bring

• Shown knowledge management expertise, including the development and management of knowledge repositories.
• Exceptional communication, interpersonal, and leadership skills.
• The capacity to identify problems, evaluate options, and implement effective solutions.
• Strong interpersonal and communication skills, with the ability to interact efficiently with employees at all.

What Leadership Competencies will you bring

• Ability to collaborate and partner efficiently with business and HR colleagues
• Ability to build and maintain strong relationships with key internal partners and key external constituents, including vendors
• Understanding of the business environment including global and local business strategy and strategy execution

What Functional Competencies will you bring

• Strong understanding of HR processes, regulations, and standard methodologies.
• Confirmed experience in implementing HR technology solutions and process automation tools.
• Analytical demeanor with the ability to analyze data and draw actionable insights.