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AMS - Cloud PPM Functional Professional

AMS - Cloud PPM Functional Professional

Apps Associates

8 - 13 years

11 - 15 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

cloud ppm project management erp oracle data analysis customer service costing business processes project portfolio management oracle fusion saas oracle erp cloud erp portfolio management financial processes finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Engage business partners to gather requirements and translate functional needs into technical/functional specifications for Oracle Fusion ERP Project Portfolio Management (PPM) solutions.

Provide excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident.

Interact directly with customers, follows through on all assignments and takes ownership of customer issues.

Consult with Management in directing resolution of critical customer situations.

Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions.

Creation/review of Knowledge Articles. Stay up to date on Oracle ERP advancements, recommending best practices and continuous improvements.

Contribute to a collaborative, knowledge-sharing team culture .

Qualifications & Skills

Bachelors degree (BE, BTech, MCA) or MBA in Finance.

Minimum 8 years of experience in Implementation, support, or upgrade Projects with at least 1 implementation experience on SaaS PPM - Projects Foundation, Project Management, Costing, Planning, Billing , Contract and Grants

Deep functional understanding of financial processes and ERP PPM solution areas.

Strong analytical and problem-solving skills.

Ability to thrive in a fast-paced, dynamic environment with minimal supervision.

Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.

Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios.

Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.

Work with users to troubleshoot and resolve issues, answers business questions provides data analysis.

Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts.

Conduct training and knowledge sharing sessions.

Should be ok to work in multi customer AMS model in 2-11 shift from India.

Having EBS Projects knowledge is a good addition

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AMS - Cloud PPM Functional Professional