Amazon_connect

Amazon Connect Contact Center Associate/Engineer

Company: IOWeb3 Technologies

Location: Onsite Pan India Locations

About IOWeb3 Technologies:

IOWeb3 Technologies is a leading software development company dedicated to crafting exceptional customer experiences and delivering cutting-edge tech solutions. Specializing in product engineering, digital solutions, UI-UX design, and innovative software products, we are committed to integrity, collaboration, and excellence in all we do. We partner with reputable clients globally, providing high-quality, reliable products and services.

About the Role:

We are actively seeking talented Amazon Connect Contact Center Associates/Engineers at various experience levels for one of our esteemed multinational clients. If you have a passion for leveraging cloud-based contact center solutions to enhance customer interactions, we encourage you to apply!

Amazon Connect Tech Lead with 5-7 years’ experience.

Experience with Amazon Connect (Contact flows, queues, routing profile)

Integration experience with Salesforce (Service Cloud Voice)

Hands-on with AWS services

AWS Lambda (for backend logic) Programming language Java or Python

Amazon Lex (Voice/chat bots)

Amazon Kinesis (for call analytics and streaming)

Amazon S3 (Storage)

Amazon DynamoDB

CloudWatch

IAM

Proficiency in programming scripting Java Script, Nodejs

Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation

Knowledge of contact center KPIs and analytics dashboards

Solid experience in REST APIs and integration frameworks.

Experience working in Agile Scrum environments

Experience in Automating deployments of contact center setup using CI/CD pipelines or Terraform

Lead the end to end implementation and configuration of Amazon Connect

Understanding of telephony concepts SIP DID ACD IVR CTI

AWS Certified Solutions Architect or Amazon Connect certification

Why Join IOWeb3 Technologies?

* Work with a team that values integrity, collaboration, and excellence.

* Opportunity to contribute to impactful projects for a multinational client.

* Be part of a company that is at the forefront of digital solutions and customer experience.

Apply Now:

If you're an Amazon Connect specialist looking for your next challenge, apply today! Please indicate your relevant experience level in your application.