This role is for one of the Weekday's clients
Salary range: Rs 500000 - Rs 1200000 (ie INR 5-12 LPA)
Min Experience: 3 yearsLocation: IndiaJobType: full-timeWe are looking for an experienced
Amazon Connect Specialist
to join our team and play a key role in building and optimizing our next-generation contact center solutions. This role requires hands-on expertise with
Amazon Connect, AWS Lambda, and LexBot
, ensuring the seamless integration of intelligent automation and scalable cloud-based contact center capabilities. You will collaborate with cross-functional teams, including business stakeholders, architects, and developers, to design, implement, and maintain robust customer engagement workflows that deliver an exceptional customer experience.The ideal candidate will have a solid background in cloud-based contact center technologies, strong problem-solving skills, and proven experience in creating customized and scalable solutions using
AWS services
. You will serve as the go-to expert for Amazon Connect and related AWS services, helping us innovate, streamline, and transform customer interaction processes.
Requirements
Key Responsibilities
- Design, implement, and optimize Amazon Connect solutions to support advanced contact center requirements, including IVR flows, call routing, and real-time analytics.
- Develop and integrate AWS Lambda functions to automate workflows, enable dynamic routing, and connect external systems with Amazon Connect.
- Implement and configure LexBot to provide conversational AI capabilities, enabling natural language interactions with customers.
- Collaborate with solution architects and developers to ensure seamless integration of Amazon Connect with other business systems (e.g., CRM, ticketing, or ERP platforms).
- Create and maintain contact flows, queue configurations, routing profiles, and user management within Amazon Connect.
- Provide technical expertise in troubleshooting, monitoring, and optimizing Amazon Connect and Lambda implementations.
- Work closely with stakeholders to analyze business needs and translate them into technical solutions that align with organizational goals.
- Ensure adherence to security, compliance, and best practices in the development and deployment of contact center solutions on AWS.
- Document solution designs, configurations, and processes for knowledge sharing and future scalability.
- Stay updated on the latest AWS innovations and recommend improvements to enhance customer engagement and operational efficiency.
Required Skills & Qualifications
- 3-5 years of hands-on experience working with Amazon Connect in a production environment.
- Strong expertise in building and managing AWS Lambda functions for automation and integration.
- Proficiency in designing and implementing LexBot solutions for natural language processing within Amazon Connect.
- In-depth knowledge of AWS ecosystem and services relevant to contact center implementations.
- Solid understanding of contact center workflows, IVR design, and customer engagement best practices.
- Strong problem-solving skills with the ability to analyze complex requirements and develop scalable solutions.
- Experience integrating Amazon Connect with third-party applications, APIs, and enterprise systems.
- Familiarity with security standards, compliance frameworks, and monitoring tools in AWS environments.
- Excellent communication and collaboration skills to work effectively with technical and non-technical teams.
Preferred Skills
- AWS certification(s) such as AWS Certified Solutions Architect - Associate or AWS Certified Developer - Associate.
- Experience with other AWS services like DynamoDB, S3, CloudWatch, and API Gateway.
- Background in customer service operations or prior exposure to large-scale contact center transformations
