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Amazon Connect Contact Center Associate Engineer

5 - 7 years

0 Lacs

pune maharashtra india

Posted:2 weeks ago| Platform: Linkedin logo

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Skills Required

connect software development cutting engineering ui ux design routing integration salesforce service aws java python dynamodb javascript sip devops terraform rest analytics agile scrum certification configuration automate collaborative

Work Mode

On-site

Job Type

Full Time

Job Description

Role Amazon Connect Contact Center Associate/Engineer

Onsite Pan India Locations.IOWeb3 Technologies.

Immediate Joiners IOWeb3 Technologies

IOWeb3 Technologies is a leading software development company dedicated to crafting exceptional customer experiences and delivering cutting-edge digital solutions.

Role

With expertise in product engineering, UI/UX design, cloud solutions, and software innovation, we partner with global enterprises to deliver reliable, high-quality the Role :We are hiring Amazon Connect Contact Center Associates/Engineers (various experience levels) for one of our esteemed multinational clients.

Requirements

If you are passionate about building and optimizing cloud-based contact center solutions and want to make an impact, this is your Requirements :
  • 5 to 7 years of experience in Amazon Connect (contact flows, queues, routing profiles).
  • Integration with Salesforce Service Cloud Voice.
  • Hands-on with AWS services: Lambda (Java/Python), Lex, Kinesis, S3, DynamoDB, CloudWatch, IAM.
  • Strong skills in JavaScript/Node.js.
  • Knowledge of telephony concepts (SIP, DID, ACD, IVR, CTI).
  • Experience with CI/CD pipelines, DevOps, Terraform, CloudFormation.
  • Solid knowledge of REST APIs, integration frameworks, contact center KPIs & analytics dashboards.
  • Experience in Agile/Scrum environments.
  • AWS Certified Solutions Architect or Amazon Connect certification :
  • Lead end-to-end implementation & configuration of Amazon Connect.
  • Automate deployments of contact center setups using CI/CD pipelines or Terraform.
  • Build, configure, and optimize customer interaction flows.
  • Collaborate with cross-functional teams to deliver high-impact Join Us ?
  • Work with global enterprises on impactful cloud transformation projects.
  • Collaborative, innovation-driven culture.
  • Opportunity to be at the forefront of customer experience technology.
(ref:hirist.tech)

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