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1.0 - 5.0 years

2 - 4 Lacs

Gurugram

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* Manage inbound queries and resolving their issues * Provide assistance through chat and voice support * Ensure timely resolution and follow-up of customer concerns Salary - 32k CTC + Huge Inc. To Apply Contact Muskan - 7303558869 (Call/Whatsapp) Required Candidate profile * Graduate fresher can also apply * UG with min 6 months of International BPO Exp * Excellent English communication skills required. * Comfortable with Rotational shift and Night shifts. Perks and benefits Over Time Cab facility Retention Bonus of 60k

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2.0 - 7.0 years

1 - 4 Lacs

Coimbatore

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Responsibilities: * Manage corporate travel from booking flights & hotels to creating itineraries. * Provide exceptional customer service throughout the journey. * Coordinate international ticketing and holiday packages. Free meal Travel allowance Food allowance

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2.0 - 6.0 years

2 - 5 Lacs

Chennai

Work from Office

We are looking for a smart, detail-oriented ticketing and tour management executive to join our team. Responsibilities would include: Issuing fresh tickets and creating reservations Reissue and revalidation of tickets Rate negotiations for group bookings and hotel reservations Process bookings with hotels and transport vendors Maintaining accuracy of information given and documented Adhering to standard operating procedures required by the process Candidate requirements: Working knowledge of any GDS (Amadeus, Sabre, Galileo, Worldspan etc.) Excellent spoken written English communication Good communication skills to enable effective communication with travel partners Sound knowledge of MS Office Certification in IATA or travel tourism will be an advantage Day job only. No shifts.

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2.0 - 7.0 years

2 - 7 Lacs

Mumbai, Mumbai Suburban

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Job Description Travel Consultant-Ticketing & Reservations Goal is to enhance satisfaction and acquire an expanding and dedicated clientele. Responsibility 1. Issuing air tickets for Corporate & Retail customers 2. Monitor and manage GDS queues as individual queues to keep a tab on PNRS with schedule change or cancelled message from the airline 3. Share details (reservation slip) of all manual tickets issued with billing Team before end of day 4. Ensure and check possibility of up sell or better ticketing option or possibility of reselling in lower class for profits before issuance 5. Provide excellent support to in-house & team for queries related to fare, ticketing, fare rules, cancellations rule 6. Ensure 100% quality checks is done before tickets are issued to ensure there is no error, avoiding any loss to the company 7. Liaise with Airline on any special request like extra seats, meal request or any relevant request Attributes Minimum 1-5 years of experience in issuing and reissuing tickets of FCC & LCC s Knowledge of manual fare shell creation would be an added advantage. Should be a good team player in achieving desired growth of the organisation & team Excellent communication skills and good customer service skills Willingness to work under shift timing.

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0.0 - 3.0 years

1 - 3 Lacs

Bengaluru

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Responsibilities: Manage travel itineraries from start to finish Ensure timely visa processing and documentation Provide exceptional customer service throughout journey Coordinate outbound tours with tour operators Over time allowance

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4.0 - 9.0 years

5 - 12 Lacs

Bengaluru, Delhi / NCR

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At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission! As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development! What Youll Do: Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email. Maintain extensive supplier, destination and system knowledge. Make quick and accurate analyses of customer needs, persona and level of urgency. Provide accurate information for hotel, flight, car and rail bookings, as required Support users with self-service of the Navan platform and app where possible. Respond to customers within SLA expectations and requirements. Follow company and customer travel and expense procedures and policies in addition to global compliance procedures. Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes. Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes. Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support. Adhere to attendance policy and complete all assigned training. Meet individual performance metrics in support of the organization and company business objectives. What We’re Looking For: 4+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT IATA accreditation (WWAFT/WAII/BA2) Customer Service experience within a contact center or customer facing role. Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform. Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible. An empathetic disposition with the ability to maintain a professional attitude at all times An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries. A skilled communicator with excellent verbal and written communication A team player who thrives in collaborating, giving and receiving feedback and lifting others up An interest in travel with a basic understanding of world geography

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0.0 - 5.0 years

1 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

About the Role: As an International Customer Service Consultant at Client based in the Gurgaon office, you will be responsible for assisting premium & International customers. Your primary duties will involve responding to customer inquiries via calls, emails, and chats, facilitating bookings for flights, hotels, and holiday packages, and addressing service-related queries for customers who book through our client platform various international platforms and other meta-search engine For More Details Please connect with our recruitment team : 7678572840 Role & responsibilities: Multi-Regional Customer Support: Handle inquiries, bookings, and service issues from customers across different regions including the UK, UAE, Thailand, US, Singapore, and Saudi Arabia through calls. Customized Travel and Accommodation Planning: Assist customers in booking tailored flight, hotel, and holiday packages based on individual preferences and needs. Effective Communication: Provide prompt and precise responses to customer queries, maintaining high standards of customer service as per company guidelines. Issue Resolution: Address and resolve customer issues regarding bookings and travel arrangements, ensuring a smooth and satisfactory customer experience. Multi-Platform Management: Manage customer interactions coming through EaseMyTrips international websites and other meta-search engines effectively. Cultural Adaptability: Demonstrate understanding and sensitivity towards the cultural nuances of customers from various regions. Product Knowledge: Maintain up-to-date knowledge of travel products, market trends, and the specific offerings of our client portal. Feedback Collection and Analysis: Collect and analyze customer feedback to suggest improvements in service delivery and product offerings. Preferred candidate profile: Experience: At least 1-10 years in customer service or travel-related fields, with experience handling international customers being highly advantageous. Educational Qualification: HS or Bachelor's degree in travel, tourism, hospitality, business, or a related field. Communication Skills: Exceptional verbal and written communication skills in English, with additional language proficiency beneficial. Interpersonal Skills: Strong skills in building and maintaining relationships with customers and team members. Problem-Solving Skills: Ability to quickly address and resolve queries and issues in a dynamic, fast-paced environment. Technological Proficiency: Familiarity with CRM platforms, Microsoft Office Suite, and the ability to adapt to new software tools. Cultural Sensitivity: Understanding of and sensitivity to the cultural differences and expectations of a diverse international clientele. Adaptability and Flexibility: Ability to handle the demands of working with clients across different time zones and adapting to varying market needs. Attention to Detail: High level of accuracy and attention to detail when handling bookings and responding to customer queries. Customer Focus: A strong focus on delivering high-quality customer service consistently, with a proactive approach to meeting customer needs.

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0.0 - 1.0 years

1 - 2 Lacs

Pune

Work from Office

Key Responsibilities(Air Ticketing): Understand the client requirement, coordinate with them and issue the best airfares Search and compare airfares using GDS systems Book, block, and issue domestic and international air tickets Reconfirm bookings, handle cancellations, reissues, refunds, and itinerary changes Coordinate with airlines for fare rules, flight schedules, and special service requests (SSRs) Assist clients via calls and emails, providing fare options, ticketing support, and travel advice Ensure accuracy in passenger details and ticketing documentation Maintain updated records of all bookings and transactions Work closely with the sales and customer service teams to ensure seamless travel planning Key Responsibilities(Travel Packages): Attend to client inquiries via phone and in-person meetings, providing prompt and professional assistance Understand client preferences and travel requirements to curate personalized travel packages Design and prepare customized itineraries, including accommodation, sightseeing, and activities Coordinate with hotels, local vendors, and service providers for seamless booking and execution Research, check availability, and book domestic and international air tickets as needed Handle email communication efficiently for client interactions and vendor coordination Conduct timely follow-ups with clients to confirm details, address queries, and ensure satisfaction Good knowledge of airline rules, ticketing policies, and global travel norms. Strong communication and client handling skills. Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment. Detail-oriented with strong problem-solving and decision-making skills. A team player who can also take ownership and work independently when needed. Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field.

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1.0 - 6.0 years

3 - 4 Lacs

Gurgaon/Gurugram

Work from Office

Hiring For Voice Process !! Odegio | Galeio ! Amadeus | SAL 38 K ! IGT Profile:- Schedule change , cancellation , reservation . Need Minimum 6 month of Travel Process Experience Salary:- 38 K ctc 24*7 Shift 5 days working 9911567769 , 9560028009 Required Candidate profile Any Graduate & Under-Grad can apply. Minimum 6 months of Travel Process Experience is required. Working Experience on Amadeus / Galileo / Sabre is required. 8447212731 , 6395176415 , 7392095475

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1.0 - 4.0 years

2 - 5 Lacs

Gurgaon/Gurugram

Work from Office

hiring for International Airlines Process for Gurgaon Air Ticketing Voice Process | Amadeus | Galileo | Sabre | 38 CTC Travel process 1 year of Travel Process Experience is required Sal :- 38 k ctc 24*7 Shift 5 days working 8447212731 , 9650934814 Required Candidate profile Any Graduate & Under-Graduate can apply. Minimum 6 months of Travel Process Experience is required. Working Experience on Amadeus / Galileo / Sabre is required. 9911567769 / 9560028009 / 6395176415

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1.0 - 2.0 years

1 - 4 Lacs

Mohali

Work from Office

Responsibilities: * Manage international air ticket bookings using Amadeus, Galileo & Sabre GDS systems. * Provide exceptional customer service throughout the travel process. Food allowance Office cab/shuttle Annual bonus Performance bonus

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4.0 - 9.0 years

5 - 10 Lacs

Chennai

Work from Office

Purpose of Job: To plan and organize the operations of travel and its related activities. Accountabilities, responsibilities and main Duties: TRAVEL Handle all travel arrangements such as visa, lodging, and flight booking for global location employees. Plan all travel accommodations and itineraries Provide advice on travel documents, insurance, Visa regulations. Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms Ensure compliance in all aspects of travel procedure Help resolve staffs travel issues Researching travel deals and evaluating prices and services Analyzing and preparing reports on travel spend.

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0.0 - 5.0 years

3 - 5 Lacs

Chennai

Work from Office

SUMMARY Hiring: Travel Process Executive (Expedia GDS & Amadeus), Salary upto 5.50 LPA Location: Chennai (Relocation Benefits Included) Requirements Education: Any Undergraduate / Graduate Experience: Minimum 1.5+ years in a Travel Process Tools: Must have working knowledge of GDS tools Amadeus / Sabre / Galileo Domain: Background in Ticketing / Reservation / Travel Customer Support Benefits Transport Allowance: One-way: 1,750/month Two-way: 3,500/month Additional Perks Flight Ticket Reimbursement (for relocation) 14 Days Company Accommodation (on joining)

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2.0 - 4.0 years

2 - 5 Lacs

Noida

Work from Office

Role & responsibilities We are seeking energetic, passionate and enthusiastic person for Ticketing department. Suitable candidate should have the expertise to perform ticket issuance , re issuance , cancellation, refunds , customer support via chat or call and resolve all client issues with exceptional customer service skills. Good knowledge of GDS like Galileo must and Amedeus will be expected from all candidates. Preferred candidate profile We are looking for candidates with good english written and verbal communication skills and excellent interpersonal skills.

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1.0 - 3.0 years

2 - 4 Lacs

Gurugram

Work from Office

Hiring for Travel Customer Service (Flight sales ) (US Process ) (Amadeus must ) Exp. only from Travel Company Salary up to 45k Loc. : Gurgaon Cabs : Both side Meals : One time Shift : Night & Rotational 5 days week Sat & Sun fixed off

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1.0 - 3.0 years

1 - 2 Lacs

Chennai

Work from Office

Responsibilities: * Manage air ticket bookings using Galileo & Amadeus systems. * Provide exceptional customer service throughout travel process. * Execute domestic & international ticket sales via GDS platforms. Performance bonus

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1.0 - 4.0 years

3 - 5 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 6.0 years

1 - 5 Lacs

Gurugram, Delhi / NCR

Work from Office

Hiring for International blended process Salary upto 38,000 CTC Incentives upto 12,000 Work from office Cabs available 5 days working Call or Whatsapp Hamzah @ 78894 76660

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1.0 - 10.0 years

2 - 6 Lacs

Thane, Maharashtra, India

On-site

Hiring For Airline process (Travel Consultant) Location : Malad / Airoli 5 days Working (Rotational Shift) Salary : 32k to 42k In hand + 50k Joining Bonus 1+ years of experience in Travel Process Responsibilities: Assist members with understanding program benefits and consult them on product inquiries Resolve questions and be able to process all travel inquiries Assist members with schedule changes, reinstate cancelled bookings Requirements: 1+ years of experience in Travel Process Excellent communication with fluency in English To fix a slot of Interview Call Kabir 8779897221 If profile is not suitable for you please pass on same to your friends & colleagues. Regards Kabir

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1.0 - 10.0 years

2 - 6 Lacs

Thane, Maharashtra, India

On-site

Hiring For Airline process (Travel Consultant) Location : Malad / Airoli 5 days Working (Rotational Shift) Blended Process Salary : 32k to 42k In hand + 50k Joining Bonus 1+ years of experience in Travel Process Responsibilities: Assist members with understanding program benefits and consult them on product inquiries Resolve questions and be able to process all travel inquiries Assist members with schedule changes, reinstate cancelled bookings Requirements: 1+ years of experience in Travel Process Excellent communication with fluency in English To fix a slot of Interview Call Kabir 8779897221 If profile is not suitable for you please pass on same to your friends & colleagues. Regards Kabir

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7.0 - 10.0 years

9 - 12 Lacs

Bengaluru

Work from Office

Job Profile: Manager - MICE Operations (Domestic & International) Company: Benchmark Incentive & Leisure Travels Pvt Ltd Location: Bengaluru, Karnataka Industry: MICE, Corporate Travel, Event Management, Hospitality Profile Summary: Benchmark Incentive & Leisure Travels Pvt Ltd, a leader in the Indian travel industry, is seeking a seasoned and meticulous Manager for MICE Operations to join our corporate travel division in Bengaluru. We are looking for an experienced leader with 7-10 years of hands-on experience in the end-to-end operational management of high-stakes domestic and international MICE projects. The ideal candidate is a master of logistics, an expert coordinator with global partners, a sharp negotiator, and an inspiring team leader who thrives on flawless execution. You will be the operational architect responsible for transforming complex client requirements into perfectly delivered realities, managing everything from global vendor negotiations to on-site crisis management. If you have a proven track record of leading a team and executing world-class corporate movements, we invite you to apply. --- Job Description Position: Manager - MICE Operations (Domestic & International) Company: Benchmark Incentive & Leisure Travels Pvt Ltd Location: Bengaluru, Karnataka Job Type: Full-time About Benchmark Incentive & Leisure Travels: For decades, Benchmark Incentive & Leisure Travels Pvt Ltd has been a hallmark of excellence in the travel industry. We are specialists in crafting bespoke travel experiences, with a formidable reputation in the MICE (Meetings, Incentives, Conferences, and Exhibitions) sector. Our synergy with our events arm, Benchmark Experiences, allows us to offer integrated, world-class solutions to a prestigious corporate clientele. Our foundation is built on delivering precision, quality, and unparalleled service on a global scale. Role Overview: As the Manager of MICE Operations, you are the operational backbone of our MICE division. You will take the lead after a project is sold, assuming full responsibility for its successful planning, execution, and closure. This is a senior leadership role that involves managing a dedicated operations team, overseeing complex logistics for both domestic and international projects, and ensuring complete client satisfaction through impeccable service delivery. You will be accountable for budget adherence, supplier performance, and the overall success of every MICE group movement. Key Responsibilities: End-to-End Project Management: Take complete ownership of projects post-handover from the sales team, from initial planning to final billing and reporting. Develop detailed critical path timelines, operational checklists, and project plans for each MICE group. Manage project budgets meticulously, ensuring cost control and profitability targets are met. Team Leadership & Development: Lead, mentor, and manage a team of MICE operations executives, delegating tasks and overseeing their performance. Foster a culture of excellence, proactivity, and teamwork within the operations department. Supplier & Partner Coordination: Source, negotiate with, and manage a global network of partners and suppliers, including Hotels, Airlines, Destination Management Companies (DMCs), Restaurants, and Activity Suppliers. Liaise and coordinate effectively with national and international Tourism Boards to gather information, support, and resources for various destinations. Draft and manage contracts with all partners, ensuring favourable terms and conditions. Continuously evaluate vendor performance to maintain our high standards of quality. Logistics & Operational Execution: Oversee all logistical components, including group flight bookings, visa processing, travel insurance, accommodation arrangements, and ground transportation. Coordinate with clients and internal teams for all on-ground requirements, including venue setup, audio-visuals, F&B, entertainment, and social events. On-site Management & Client Servicing: Lead or supervise on-site execution for key MICE projects, acting as the primary point of contact for senior client stakeholders. Demonstrate exceptional problem-solving skills, handling any on-ground issues or emergencies calmly and effectively. Financials & Reporting: Oversee the preparation of post-event reports, client feedback forms, and final financial reconciliations. Create and deliver clear, professional presentations for internal reviews and client updates. Required Skills and Qualifications: Experience: 7-10 years of progressive experience specifically in MICE Operations. A minimum of 3 years in a team leadership or managerial capacity is mandatory. Scope Expertise: Demonstrable experience in independently managing both domestic and large-scale international MICE projects is essential. Operational Acumen: In-depth, practical knowledge of global MICE logistics, including group air ticketing, visa formalities for various countries, and hotel contracting. Leadership Skills: Proven ability to lead, manage, and motivate an operations team effectively. Technical Proficiency: Must be well-versed in creating clear, professional, and detailed presentations using MS PowerPoint for client updates, project plans, and post-event reports. Proficiency in MS Excel is also required. Personal Attributes: Exceptional organisational and multitasking skills with a keen eye for detail. Excellent crisis management and on-the-spot problem-solving abilities. Strong, professional communication and client relationship management skills. Willingness to travel extensively, both within India and internationally, often on short notice. Education: A Bachelors or Masters degree in Tourism & Hospitality, Business Management, or a related field is preferred. Why Join Benchmark? Lead a key, high-growth division within one of Indias most respected travel companies. Gain exposure to prestigious, high-value MICE projects for leading corporate brands. An opportunity to shape and grow a talented operations team. Be part of a professional and supportive work environment that rewards performance and leadership.

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1.0 - 6.0 years

4 - 6 Lacs

Noida, New Delhi, Gurugram

Work from Office

Handling inbound US calls. Car Rental Process ppc calls Having exp in Car Rental Process voice Call Or Whatsapp Ramya - 8864946771 Required Candidate profile 1 years of experience required Car Rental Process Sound knowledge of International Process Knowledge of the PPC travel sales process Immediate joiners . No Freshers. 8864946771 Perks and benefits Unlimited Incentive Both sided cabs

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1.0 - 6.0 years

5 - 9 Lacs

Noida, New Delhi, Gurugram

Work from Office

Handling inbound US calls and converting them into sales mainly flight & Cruise bookings. PPC Calls exp Having exp in changing dates, refunds, and schedule changes ppc calls. Call Or Whatsapp Ramya - 8864946771 Required Candidate profile 1 years of experience required in handing ppc calls for flight Sound knowledge of International Flight fares. Knowledge of the ppc travel sales process Immediate joiners . No Freshers. 8864946771 Perks and benefits Unlimited Incentive Both sided cabs

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2.0 - 4.0 years

2 - 3 Lacs

Surat

Work from Office

- Book Indian Railway Tickets, Domestic/international Flights, Hotels, And Transport; Manage Travel Itineraries - Ensure Travel Adherence To Company Travel Policies And Budget - Process Travel- Related Expenses And Track Costs. Required Candidate profile Call: 9327657730 / 9724346949

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1.0 - 6.0 years

4 - 8 Lacs

Gurugram

Work from Office

Bulk Hiring for Travel Consultant in Gurgaon Location. > Salary upto 70k per month + allowances > Rotational Shifts > 5 Days working > Both side cabs GDS experience mandatory >HR Deepali: 9650092537 >HR Ridhi: 8178280056 >HR Mehak: 9650005227

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