AGM - National Strategic Accounts

Role

National Strategic Accounts Manager

Job Level/ Designation

M2/AGM

Function / Department

Enterprise/Strategic Accounts

Location

Mumbai

Job Purpose

• The Client Manager is responsible to understand the business and most important be a bearer of relationship with Enterprise Customer, with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers. End to end operational excellence for the entire customer life cycle journey from opportunity to closure. The role of Client Manager is to focus on incremental product wise Revenue Market Share from those assigned accounts.

Key Result Areas/Accountabilities

• Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers.
• Responsible for the incremental revenue growth on all product lines.
• Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision
• Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue
• Business planning & Accurate Forecasting – on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Bad debts.
• Coordination with Cross Functional team to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities
• Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA
• Facilitating Collections Team to ensure timely payments and reduction in bad debts
• Manages detailed Account Dossier, Accont plans , Heat Map and update periodically.
• Adhere and comply to all processes and systems of VIL & VIBS
• Collaborative aproach within the team and organisation
• Account Engagement and Account Mapping across multi levels /verticals
• End to end operational responsibility leading to CXX

Core Competencies, Knowledge, Experience

Competencies

• Experience in managing global and a track record of global accounts/ enterprise solution selling
• Experience in complex change management and operating in a matrix, fast moving and technical environment.
• Experience in working in multi-cultural environment ability to manage an international and distributed team.
• Team player, strong influence and relationship management skills, customer centric.
• Strong communication and decision making skills– ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments

Learning

• To learn new products and services so as to be updated with the Customer needs and market trends
• Apply the learning in own Customer scenario

Must have technical/ professional qualifications

• Experience handling Strategic Accounts and C-level engagement
• Education: MBA and Engineering background preferred
• 5+ years of experience
• Should have preferably worked with Telecom, Technology Companies