AGM - Cluster Collection & Retention

Job Description

Role Collections & Retentions Job Level/ Designation M2 Function / Department Customer Service Location Guwahati Job Purpose This role is responsible to drive Postpaid Mobility Churn, Revenue Churn, CXX and help increase the post-paid business by ensuring higher Collections, lower Churn, and lower Bad debt. The role focuses on Customer Base Management, High Value Base Enhancement through proactive and reactive retention campaigns. Pivotal cross functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS and across CS verticals. Ensure reduction in costs by implementing various digital modes/ innovations and increase productivity. The position would require to develop process and policy for achievement of Business requirement. The role is required to maintain good interpersonal and interdepartmental skills Key Result Areas/Accountabilities Achievement of Business KPIs of Retail & IOIP segment through various measures Monitoring and Co-ordinating with Zonal Team on achievement of Monthly and Quarterly Target Collection and Bad Debts Performance Voluntary and Involuntary. Churn Reduction Cost of Collections within Budget New Initiative and Automation Team Development and training Cross functional coordination to achieve organisational goals Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency People Management through identifying timely need of resources Explore new avenues for cost reduction and efficiency improvement Collection back office management to support collection processes Competition benchmarking on Postpaid Products and Servicing Core Competencies, Knowledge, Experience Target Oriented Approach Receivables management (Collection expertise) Sound in Process / systems knowledge / experience Strategic thinking ability and excellent data analysis skills Capability to influence cross functional team as per Metrix Excellent Communication Skills and presentation skills Qualifications Must have technical / professional qualifications Graduate / PG in any field Excel and Presentation skills MS Office & Presentation Skills Show more Show less