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Airtel India
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Agency Manager

Agency Manager

Airtel India

7 - 8 years

0 Lacs

andhra pradesh

Posted:3 hours ago| Platform: GlassDoor logo

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Skills Required

reporting network efficiency management billing calculation prioritization planning analyze negotiation service governance

Work Mode

On-site

Job Type

Part Time

Job Description

Job Description

Function: Customer Experience

Reporting To: TL - Collections

Purpose of the Job

To Manage Agency & Partner Network to ensure maximum efficiencies & productivity & Owns customer experience & Drives Collection and Bad debt deliverables for circle.

Key Deliverables

Collection efficiency - Ensuring collection efficiency through effective agency management and CRE review mechanism

Bad debt Reduction - Ensure Lowest bad debt, with timely collection and recovery from old o/s

Agency Management and Process adherence - Ensure high productivity of CLCM Agency management

B2B Collxn Cost (Rs Mn) and %waiver reduction - Month on Month performance of Total billing Cost/Cust vs. the Target in AoP will be used for KRA achievement calculation and % waivers reduction

Billing related complain reduction – Complaints related to billing / No. of unique customer complaining

Churn - drives churn through agency manpower

Skills Required

Prioritization of deliverables and expectations

Ability to influence people at all levels internally and among partner management

Planning and execution management

Crisis Management and contingency planning

Ability to review, analyze and understand trends

Relationship Management / Negotiation Skills

Educational Qualifications

Full Time graduate, preferably MBA/ PGDM

Work Experience

Overall 7-8 years of experience of which at least 3years in the area of customer service management, and governance and process improvement.

Job Snapshot

Updated Date

14-11-2025

Job ID

Job_9079

Function

Customer Experience

Location

AP-Hyderabad-Splendid Towers-Circle, Hyderabad, Andhra Pradesh, India

Experience

4 - 6 Years

Employee Type

Employee

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