Agency collection Manager

**Job Description: Agency Collection Manager** *Position Overview:* This role will heavily focus on delivering almost the same outcomes as that of a territorial manager but at an area level. this along with the surged portfolio level which may in future detail further into bucket &/or product level would include operational activities like implementing strategies to reduce loss rates, supporting the onboarding process for new agencies, support in establishing vendor teams & channels, support in creating & maintaining strong executive level tracking mechanism, build, support and facilitate robust review mechanism duly coupled with effective collections & roll rate management strategies, assist in settlement frameworks along with support in execution of alternate resolutions tools & implementation of controls & key metrics for collections of unpaid dues beyond certain thresholds. **Key Responsibilities: ** ● creating field infrastructure for collections portfolios for a specific location. ● end to end vendor management: vendor onboarding, performance tracking, vendor level capacity planning & controls, vendor billing and validation. ● building, coaching and mentoring the field team; identifying team goals and evaluating team progress. ● responsible for day-to-day collections field operations with holistic improvement of the credit portfolio in the allotted area by improving overall collections. ● deliver detailed financial and behavioral trend analysis and produce robust collections, roll rates & NPA projections ● maintain and communicate detailed reports to track performance against plan ● ensuring highly customer centric field collections to deliver high standards of customer experience. ● be aware of what is happening on competition space and collection ecosystem and keep adding new ideas to improve collection efficiency ● examine strategic performance, spot emerging opportunities and identify threats/blockers at business, location & product level. ● look for novel strategic solutions & execute support solutions like legal proceedings and skip tracing effectively, and develop creative action plans for future. ● work seamlessly with other key stakeholders (front end collections, risk, product & tech) - to ensure portfolio quality & high standard of customer experience. ● provide early warning feedback on fraud / default indicators to risk team. **Qualifications and Skills:** ● 2 to 4 years of field collection experience in financial services ● the required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concerns ● the ability to manage teams with approaches towards coaching and training your team members ● clear ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product ● ability to manage collection business partners at regional level and hence have relevant competencies and language expertise ● should be able to deliver under high decibel targets & also be open to travel as per business requirement ● adequate understanding of collection tools including but not limited to NPA tools, legal actionable etc. PS: The Profile is for Off role Candidate, working with the client (CRED). Show more Show less