Aftersales Manager (manufacturing) Bengaluru

Greetings from Synergy Resource Solutions, a leading recruitment consultancy firm.

We are hiring for our client company, which is a start-up that established its operations before 3 years. The company has around 80 employees all over India and its head office in Bangalore.

The company is exporting casting & machining components from India to other countries.

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Job Overview:

The Associate – Post-Order & Account Management will play a critical role in ensuring smooth execution after the order is confirmed. This includes managing customer communication, internal coordination, documentation, logistics, and receivables. The role demands someone with meticulous attention to detail, a strong understanding of metal component manufacturing, and a proactive approach to customer satisfaction.

Key Responsibilities

• Customer Communication: Own day-to-day communication with buyers post-order to ensure clarity and alignment.
• Documentation Management: Maintain a comprehensive repository of customer documents including drawings, 3D models, and technical specifications.
• Internal Coordination: Conduct meetings with sourcing, production, QA, and logistics teams to align on customer requirements and production schedules.
• Deviation Handling: Document deviations, exceptions, or technical clarifications and follow up with customers for approvals and resolutions.
• Shipping and Dispatch: Coordinate shipping documents, track deliveries, and reconcile ordered vs delivered quantities
• Receivables Management: Maintain the receivables ledger, track payments, and follow up with customers for timely closures.
• Process Ownership: Build and improve post-order execution processes for better turnaround and customer experience.

Ideal Candidate Profile

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Attributes:

• Detail-Oriented: Strong documentation skills and process discipline.
• Customer-Centric: Clear communicator with the ability to manage expectations and maintain long-term relationships.
• Operationally Strong: Familiarity with shipping documentation, production follow-ups, and financial reconciliation
• Ownership Driven: Takes initiative and accountability across cross-functional teams.

If your profile matches with requirement & if you are interested, please share your updated resume with details of your present salary, expectations & notice period.