After Sales Specialist - Braun

Job Description

Previous job Next job JOB DESCRIPTION MUMBAI GENERAL OFFICE Job Description Currently, Braun after sales in India is managed by a Full-Service Distributor and a network of service centres which help take care of services like 1/ In-warranty and Out-warranty information 2/Repair and Replacement services. The after sales specialist will be end to end responsible for running this system from complaint/ clarification received to redressal, ensuring timely closure. Also, management of spare parts, ordering, inventory holding, working closely with service partners like courier services, distributors, service centres, agencies etc will be part of scope. The individual will also be responsible for publishing weekly tracker for status check and escalation. Qualification Candidates must have a graduate degree with minimum 5 years of experience preferably in after sales in electronics/ appliances industry YOUR TEAM You will report directly to the India Braun Outcome Leader, working closely with the Braun After Sales Service distributor, complaint registration agency, other service providers like courier partners, service centres and their extended teams. HOW SUCCESS LOOKS LIKE Process Implementation: Successfully implement the monthly drumbeat of After Sales Coordinate and be the central SPOC for end to end After sales service providers Distributors, agencies, service centres Continuous Learning: Demonstrate agility in learning and acquiring new skills to adapt to evolving landscapes. RESPONSIBILITIES OF THE ROLE: Communication and Coordination : Collaborate with After sales service providers. Execution Excellence : Ensure timely closure of all complaints and queries. Monthly Reporting: Weekly reporting of status along with RCA and help needed to fix. Escalation Management : Assess and escalate critical findings or issues to senior leadership as needed. Job Qualifications ROLE REQUIREMENTS Collaboration and Leadership : Ability to work effectively in a matrixed, team-oriented environment, demonstrating leadership and collaborative skills. Interpersonal Skills: Strong interpersonal skills with the ability to problem solve, lead and influence. Communication Skills : Intermediate verbal and written communication skills in English.