After Sales Service Executive - Spanish

About the Role 

We are looking for a detail-oriented and customer-focused After Sales Service Executive (Spanish 

Speaking) to manage backend after-sales operations for our Spanish-speaking clients. The role involves 

close coordination with the Supply Chain Management (SCM) team and ensuring accurate, timely service 

support. 

Key Responsibilities 

• Handle after-sales service requests from our clients. 

• Provide written and verbal communication in Spanish to address queries and concerns. 

• Coordinate with the SCM team for invoice generation, follow-ups, and documentation. 

• Maintain accurate records of service requests, escalations, and resolutions. 

• Ensure timely and professional handling of customer issues. 

• Collaborate with internal departments (finance, logistics, operations) for smooth service delivery. 

• Support continuous improvement initiatives in after-sales processes. 

Requirements 

• Minimum 6 months of experience in after-sales service, customer support, or backend coordination. 

• Fluency in Spanish (written and verbal) is mandatory. 

• Strong coordination skills with cross-functional teams, especially SCM. 

• Proficiency in MS Office (Excel, Word, Outlook). 

• Strong organizational and multitasking abilities with attention to detail. 

• Ability to work in afternoon/evening shift timings.