Aesthetic and Wellness Assistant Clinic Manager_CH000004

Job Title:
Location: First Floor, SCO 421 - 422, Himalaya Marg, 35C, Sector 35, Chandigarh, 160022
Reports To: Clinic Manager / Regional Operations Head
Company: Pachouli Aesthetic & Wellness Pvt. Ltd.

Position Overview

The Assistant Clinic Manager will play a pivotal role in supporting the day-to-day operations of the aesthetic and wellness center. This role ensures the seamless execution of administrative, operational, and client service functions in alignment with Pachouli’s standards of excellence. The Assistant Clinic Manager will act as the second-in-command and take charge during the absence of the Clinic Manager, ensuring continuity of operations, customer satisfaction, and team performance.

Key ResponsibilitiesOperational & Administrative Support

• Assist the Clinic Manager in monitoring daily administrative, technical, and operational activities for smooth clinic functioning.
• Oversee appointment planning, staff scheduling, and client flow management.
• Maintain communication with the Corporate Office and ensure timely implementation of directives and updates.
• Ensure proper documentation and adherence to all SOPs, safety protocols, and hygiene standards.

Client Management

• Monitor client progress reports and ensure regular follow-up on services and treatments.
• Address client escalations and service recovery under the guidance of the Clinic Manager.
• Personally follow up with VIP clients, corporate clients, and special cases when needed.

Sales & Performance

• Support the Clinic Manager in tracking staff performance and daily achievement of sales targets.
• Motivate and guide the team to achieve center KPIs related to revenue, retention, and customer satisfaction.
• Maintain daily records of targets vs. achievement and share performance feedback with the team.

Staff Supervision & Training

• Monitor staff discipline, grooming, and adherence to clinic etiquette.
• Identify staff training needs and report them to the Clinic Manager and Training Department.
• Act as a mentor to junior staff and support in grooming future team leads.

Facility Management

• Conduct routine checks for cleanliness, hygiene, and facility upkeep.
• Oversee consumables, inventory levels, and equipment maintenance.
• Ensure proper cash handling procedures, cash register tallies, and timely reporting of discrepancies.

Reporting & Coordination

• Maintain daily, weekly, and monthly reports for operational review.
• Coordinate with service providers, vendors, and maintenance teams for smooth operations.
• Assist in implementing customer feedback systems and drive improvement actions.

Additional Responsibilities

• Take operational lead during the absence of the Clinic Manager.
• Participate in pre-opening activities of new centers when assigned.
• Carry out any additional tasks assigned by the Clinic Manager or Regional Operations Head.

Desired Skills & Qualifications

• Graduate or Postgraduate in Healthcare Management, Hospitality, or related field.
• 2–4 years of experience in wellness, aesthetic, or healthcare operations.
• Strong communication and people management skills.
• Customer-focused with a hands-on approach to problem-solving.
• Proficiency in MS Office and clinic management systems.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Work Location: In person