Advisory Specialist I

Position Overview:

You are intense about technology and exceed all expectations with your clients, from deadlines to deliverables. This position is responsible for executing and delivering solutions related managed services requests from customers. This role is expected to be an expert in the Diligent solutions and collaborate with internal teams to get the job done.

Key Responsibilities

Deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.

Proactively develop Domain and Product expertise to provide guidance to customers on best practices for Diligent solutions rollout and project execution through continuous learning and personal development.

Work with clients to understand their program goals

Leverage Diligent methodology to configure and implement our product and enable customers to use our product

Provide guidance on best practices and usage of our products to achieve best results.

Ensure a good customer experience during the implementation journey.

Ensure timely and quality delivery of the services contracted by customers.

Collaborate with Delivery Managers to ensure any new service requests are handled appropriately or routed request to the correct teams.

Required Experience/Skills

Up to 3 years of experience

Embody Customer First mindset in all undertakings, operating with urgency, excellence and accountability to customer outcomes and experiences.

Maintains a consistently high-quality level of work ethic including attention to detail, accuracy, following processes and procedures with stakeholders and customers.

Demonstrate effective time management and organization skills and ability to multi-task in a fast-paced environment

Shows a willingness to problem-solve and take on new challenges

Ability to work as part of a team to deliver in tight timeframes and respond quickly in a constantly changing environment

Preferred Experience/Skills

Passionate about Governance

Excellent communication skills–including delivery of presentations or workshop facilitation