Advisor - Post Sales

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as an Advisor in the Post Sales department. The ideal candidate will have at least 1 year of experience in the Customer Communications department and possess excellent communication and problem-solving skills. As an Advisor, you will be responsible for providing exceptional post-sales support to our customers and ensuring their satisfaction with our products and services. Roles and Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Provide product and service recommendations based on customer needs and preferences - Collaborate with internal teams to address customer concerns and improve overall customer experience - Monitor customer feedback and identify areas for improvement in post-sales processes - Maintain accurate records of customer interactions and transactions - Assist in training new team members on post-sales procedures and best practices Qualifications: - Bachelor's degree in Business Administration or related field - 1+ years of experience in the Customer Communications department - Strong communication and interpersonal skills - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Knowledge of post-sales processes and best practices If you are a proactive and customer-oriented individual with a passion for delivering exceptional service, we encourage you to apply for the Advisor - Post Sales position. Join our team and help us exceed customer