Customer Service (Fraud Recovery)- International Voice Process

We have an opening for International Voice Process roles at J.P. Morgan at Mumbai(Goregaon/Malad) locations

Please find below the Job details:

• Experience: 1- 7 years
• Job location: Mumbai(Malad/Goregaon)
• Mode of Interview: F2F/Virtual (If your CV gets shortlisted)
• Shifts: Night Shifts
• Skill: International Voice Process

Job responsibilities 

Work in a call center environment that requires 100% phone-based customer interaction.

Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers.

Communicate with customers in a metrics-driven environment.

Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment.

Take ownership of each customer interaction while treating them with respect and responding with empathy.

Work both independently and in a team environment.

Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills

Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face.

Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment

High school diploma (10+2),HSC or GED required

Interested candidates may Apply with their updated CV at bhavika.sharma@naukri.com  and below details for further screening process.

Total Experience

Relevant Experience in International Voice Process

Comfortable for Malad/Goregaon Location

Comfortable to work in Night Shifts

Current CTC

Expected CTC

Notice Period

Disclaimer-  Please ignore this email if the above does not matches your profile .