Admissions Counselor

Job Summary:

The Admission Counsellor / Telecaller is responsible for handling student inquiries, guiding prospective students about courses and admission procedures, and converting leads into admissions through effective communication. The role involves outbound calling, counselling, follow-ups, and maintaining accurate records of interactions.

Key Responsibilities:

1. Lead Management & Calling

• Make outbound calls to prospective students and respond to inbound inquiries.
• Explain courses, eligibility, fees, and career prospects in a clear and engaging manner.
• Follow up with leads through calls, messages, and emails to ensure maximum conversion.

2. Counselling & Guidance

• Understand students’ educational background, interests, and goals to recommend suitable programs.
• Provide accurate information about admission processes, scholarships, and deadlines.
• Address queries patiently and offer personalized solutions.

3. Admission Support

• Assist students in completing applications and documentation.
• Coordinate with internal departments for smooth admission processing.
• Maintain updated knowledge of courses, curriculum, and institutional policies.

4. Reporting & Documentation

• Maintain records of calls, inquiries, and conversions in CRM or Excel.
• Prepare daily/weekly reports on leads, follow-ups, and admissions.
• Meet targets for call volume, follow-ups, and admissions.

Required Skills & Qualifications:

• Excellent verbal communication and interpersonal skills.
• Strong persuasion, negotiation, and follow-up ability.
• Basic knowledge of MS Office / CRM tools.
• Ability to work in a target-driven environment.
• Fluency in English and regional languages (as needed).
• Prior experience in counselling, telecalling, sales is an advantage.

Personal Attributes:

• Positive attitude and professional behavior.
• Good listener with problem-solving skills.
• Confidence, patience, and ability to handle pressure.
• Self-motivated and result-oriented.