Admission Counsellor - Bangalore

Position Purpose / Summary:

This role focuses on ensuring customer success and meeting admission targets by counseling prospective students, managing objections, and guiding them through the enrollment process. Responsibilities include coordinating the student journey, providing personalized career guidance.

Key responsibilities include:

Empowering Futures:

• Be the guiding light in selling cutting-edge courses through outbound, inbound, and online processes.
• Achieve not just sales targets but milestones in shaping the educational journey of learners.
• Customer Success, Achieve allocated admission targets. Counseling Students and Stakeholders about our courses and competition exams landscape
• Providing in-depth information to prospective learners, this includes counseling through phone, email, chat, and social media.

Building Connections:

• Coordinating student journey, championing the entire student cycle: Prospecting, Counseling, Admission, Orientation, Support.
• Identify golden opportunities within our existing learner community to fuel the growth of our sales pipeline.
• Your excellent interpersonal and communication skills will be the key to establishing lasting connections with our clients.

Daily Triumphs:

• Connect with over 150 potential learners daily each one a chance to make a difference.
• Providing in-depth information to prospective learners, this includes counselling through phone, email, chat, and social media.
• As a self-motivated and organized individual, you'll effortlessly manage a high volume of customer interactions
• Details pertaining to lead discussions & conversion should be updated in real-time on CRM software.
• Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as the number of enrolments.

Guiding Ambitions:

• Be the compass for working professionals, counseling them on the most suitable courses for their career domains.
• Providing one-on-one career guidance and skills assessment to assist with career development.
• Your role extends beyond sales; you're here to inspire and guide aspirations.

Broad Key Result Areas:

• Customer Success, Achieve allocated admission targets. Counseling Students and Stakeholders about our courses and competition exams landscape.
• Handle Objections and Price Negotiation in order to generate Sales Revenue.
• Coordinating student journey, championing the entire student cycle: Prospecting, Counselling, Admission, Orientation, Support.
• Providing in-depth information to prospective learners, this includes counseling through phone, email, chat, and social media.
• Maintain effective communication till the time learner is on board
• Providing one-on-one career guidance and skills assessment to assist with career development.
• Details pertaining to lead discussions & conversion should be updated in real-time on CRM (NPF) software.
• Responsible for adherence to the inside sales process, tools, and data management.
• Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as the number of enrolments.