On-site
Full Time
● Administer Jira Software, Jira Service Management, Confluence, and Slack integrations.
● Manage user and group setup within Jira, Confluence, and Slack to ensure secure, role-based access.
● Formulate technical solutions using Atlassian tools and plugins to improve workflows and collaboration.
● Create and maintain Jira projects, filters, dashboards, and reports for multiple teams.
● Configure and maintain screen schemes, notification schemes, and permission schemes.
● Build and optimize custom workflows, post functions, and validators to support standardized delivery.
● Set up and manage Confluence spaces, templates, and permissions for documentation and project wikis.
● Design and manage Jira/Confluence dashboards to report metrics such as cycle time, SLA compliance, and release readiness.
● Serve as the Atlassian SME, driving adoption, troubleshooting issues, and implementing best practices.
● Provide user support, training, and documentation to improve self-service and platform literacy.
● 4–7 years of experience administering Jira Cloud, Jira Service Management, and Confluence.
● Strong understanding of Atlassian plugins, automation, and REST APIs.
● Proven ability to design custom workflows, dashboards, and automation rules.
● Hands-on experience with user/group management, project configuration, and permission governance.
● Familiarity with Agile and DevOps delivery practices.
● Excellent problem-solving, communication, and documentation skills.
● Collaborative mindset with the ability to work cross-functionally across Product, Engineering, QA, and Ops.
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