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Administrator L3

Administrator L3

Wipro

0 - 2 years

0 Lacs

pune maharashtra

Posted:4 days ago| Platform: Indeed logo

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Skills Required

technology consulting portfolio design engineering service deployment support stability wan routing switching monitoring network dashboard resolve configuration audits qos dhcp ntp snmp ssh ipsec ospf eigrp bgp flow analysis troubleshooting management security backup chat escalation data

Work Mode

On-site

Job Description

Job Title: Administrator L3

Req Id: 104976

City: Pune

State/Province: Maharashtra

Posting Start Date: 10/29/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Service Assurance Engineer (L2/L3) – Post-Deployment Support

Band - B2

Rate - 110 K/M

Experience Level - L2 - 5 to 7 Yrs

Primary Role

Ensure stability and performance of deployed sites; handle escalations and troubleshoot issues across SD-WAN and LAN environments.

Responsibilities

Issue Resolution

Troubleshoot hard-down scenarios , routing/switching issues.
Handle L2/L3 escalations for SD-WAN and LAN devices.

Performance Monitoring

Monitor network health using VCO , Meraki Dashboard , and Aruba Central .
Identify and resolve performance bottlenecks .

Configuration Audits

Validate deployed configurations against design.
Recommend and implement corrective actions .

Customer Support

Act as a technical point of contact for post-deployment issues.
Provide RCA and resolution plans for recurring issues.

Protocol Expertise

Strong understanding of:
- QoS, DHCP, NTP, SNMP, SSH, IPSec
- Routing protocols : OSPF, EIGRP, BGP
- Inter-company routing and packet flow analysis

Experience Requirements

5–7 years of L2 experience with deep troubleshooting .
Experience with:
- VCO VeloCloud Orchestrator
- Network control, management, and security protocols (as listed above)

͏

Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

͏

Deliver

Performance Parameter

Measure

100% adherence to SLA/ timelines
Multiple cases of red time Zero customer escalation Client appreciation emails

͏

Mandatory Skills: Network Data Admin .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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Administrator L3