Posted:1 day ago|
Platform:
Work from Office
Full Time
Maintain records of residential apartment in gate app and book keep the records.
Good communication skills
Receive calls from residents and log compliant in gate app and communicate after resolved.
Handle Move-in, move out.
Knowledge of the complaint management system/software, He / She will be the first point of contact for tenants, occupants & Building services team.
Get answers to questions, help with problems, understand customers & provide 1st hand resolutions.
Coordinate with Estate Manager for assigning complaints & follow-up till their closure.
Updating the end-user on closure & getting feedback.
Daily tracking of complaints, sharing trackers with a type of criticality-wise analysis.
Other duties as assigned by Estate Manager
Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure
2 3 years experience in Help Desk management
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with improvement initiatives
Good communication Skills
Vatika Hotels
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