Ad Operations Coordinator

Overview:

The Ad Ops Coordinator ensures flawless, compliant campaign execution from kickoff through completion, safeguarding tracking integrity and delivering timely, accurate reporting. Acting as the central communicator across clients, Account Management, Sales, Engineering, and partner networks, this role proactively troubleshoots broken tracking links, browser-extension integrations, and coupon feeds to resolve issues quickly and prevent recurrence. By reconciling incomplete assets and information, upholding SLAs and contractual commitments, and communicating clearly and responsively, the Ad Ops Coordinator drives client satisfaction and retention—turning operational excellence into measurable business impact.

Prodege:

A cutting-edge marketing and consumer insights platform, Prodege has charted a course of innovation in the evolving technology landscape by helping leading brands, marketers, and agencies uncover the answers to their business questions, acquire new customers, increase revenue, and drive brand loyalty & product adoption. Bolstered by a major investment by Great Hill Partners in Q4 2021 and strategic acquisitions of Pollfish, BitBurst & AdGate Media in 2022, Prodege looks forward to more growth and innovation to empower our partners to gather meaningful, rich insights and better market to their target audiences.

As an organization, we go the extra mile to “Create Rewarding Moments” every day for our partners, consumers, and team. Come join us today!

Primary Objectives:

• End-to-End Campaign Trafficking & QA – Collect assets, validate specs, configure tracking (pixels/UTMs/postbacks), and launch on time with zero critical errors.
• Tracking Integrity & Issue Resolution – Monitor links, browser-extension integrations, and coupon feeds; troubleshoot discrepancies quickly, document fixes, and prevent recurrence.
• Stakeholder Communication & Workflow Coordination – Serve as the central point across Sales, Account Management, Engineering, and partners; uphold SLAs, provide clear status updates, and escalate risks promptly.
• Client Service & Performance Reporting – Respond to client inquiries swiftly, meet contractual obligations, and deliver accurate, on-schedule reporting that drives satisfaction and retention.

Qualifications - To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Detailed Job Duties: (typical monthly, weekly, daily tasks which support the primary objectives)

• Troubleshoot broken tracking links, browser extension integration and online coupon feeds
• Identify, reconcile and resolve discrepancies of incomplete information or assets
• Be the central communicator between all stakeholders taking campaigns from inception through completion and successfully reporting results
• Work cross departmentally for issue resolution when needed
• Deliver great customer service and maintain high client satisfaction levels
• Respond to client inquiries in a timely manner

What does SUCCESS look like?

• Customer/Client Satisfaction:
  • Ensuring that clients are satisfied with the company's products or services is essential. High customer satisfaction can lead to client retention and positive referrals, which are indicators of a successful account manager.
• Communication and Responsiveness:
  • Being accessible, responsive, and effectively communicating with clients can be a significant factor in success. Good communication helps address client needs and concerns promptly.
• Contractual Agreements:
  • Ering that the terms of contracts are met and that the client is satisfied with the delivered services is a critical aspect of success.

The MUST Haves: (ex: job cannot be done without these skills, education, experience, certifications, licenses)

• One or more (1+) years relevant experience at interactive agency or equivalent
• Superior verbal and written communication skills
• Must be detail oriented and possess strong analytical skills
• Excellent organization and project management skills
• Ability to think creatively
• Thrive in a fast-paced environment
• Works well independently and in a team environment
• Must have superior prioritization and multitasking skills

The Nice to Haves: (preferred additional skills, education, experience, certifications, licenses)

• BA/BS degree preferred
• Strong understanding of digital advertising solutions (i.e. video, media or performance) and revenue ecosystem preferred