Accounts Receivable Support Specialist

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About Zywave

Zywave is a leading SaaS provider revolutionizing the insurance and employee benefits industries. For over 25 years, we’ve led the digital transformation in our vertical—empowering brokers and carriers with modern, cloud-based technology solutions. With a culture that encourages continuous learning, innovation, and collaboration, Zywave offers dynamic career opportunities in a global environment.

Role Overview

Are you ready for your next adventure in the accounting space? Zywave is seeking a customer-focused Accounts Receivable Support Specialist to join our growing Finance team. In this role, you will play a key part in ensuring a positive customer experience by managing collections, resolving invoice disputes, and supporting inbound customer inquiries. This position requires a proactive and organized professional who is passionate about delivering excellent service and driving successful outcomes in accounts receivable management.

Key Responsibilities

• Serve as the first point of contact on the Billing phone line—answering customer questions, routing inquiries, and providing documentation such as invoices or W9s
• Manage incoming customer requests via email, voicemail, or mail and accurately assign them in the Salesforce Billing system
• Process customer payments over the phone and through third-party billing services
• Manage a portfolio of Velocity customer accounts, follow up on overdue payments, and answer account-related queries
• Collaborate with internal teams including Customer Success, Support, Sales, and Implementation to resolve customer issues
• Follow up on automated collection reminders and escalate accounts for Final Notice when necessary
• Assist customers with non-renewal requests and initiate payment plans as needed
• Maintain clear, concise, and actionable documentation of all communications and account activities
• Meet individual and team collections goals
• Perform other duties as assigned

Qualifications

• Minimum 2 years of professional experience in collections and/or customer service
• Associate or Bachelor’s degree in Accounting, Business, or related field preferred
• Familiarity with Salesforce is a plus
• Proficient in Microsoft Excel
• Strong written and verbal communication skills
• Highly organized with attention to detail and accuracy
• Positive, customer-first mindset and ability to multitask effectively
• Comfortable working independently with minimal supervision
• Willingness to work mid-shift hours (2 PM – 11 PM IST)

Why Join Zywave?

• Be part of a trusted leader in the global insurtech space
• Work in a hybrid model from our Pune office, with flexibility and support
• Collaborate with passionate and skilled professionals across functions
• Contribute to a high-impact role that directly supports revenue and customer experience
• Access internal learning programs, growth opportunities, and career development resources
• Thrive in a culture that values innovation, inclusion, and continuous improvement

POC mrigank.bhushan@zywave.com