Accounts Receivable - Collections

Job Description

Job Title: Accounts Receivable - Collections Experience Required: 3+ Years Job Description We are seeking a proactive and detail-oriented Credit/Collection Associate to join our finance team. In this role, you will be responsible for ensuring timely release of orders by analyzing account statuses, coordinating with customers for payments, and maintaining accurate credit records. This role is a great fit for professionals with strong analytical abilities, excellent communication skills, and a knack for balancing relationship-building with credit enforcement. Key Responsibilities Contact customers to ensure timely payments and release pending orders Send monthly customer statements and follow up on outstanding balances Monitor account aging and improve current receivables to meet 85% target Release or hold orders based on credit limits, past dues, and account history Document exceptions to policy when releasing orders beyond set limits Review and process new credit applications from customers Resolve credit issues such as skips, shorts, and credits Maintain accurate records in the customer database Provide excellent service to internal teams and external customers Support occasional Saturday coverage (4 hours/month flexible day) Required Qualifications Self-motivated and driven to solve problems from discovery to resolution Sound credit judgment based on data and established credit policies Observant and responsive to inconsistencies or credit risks Comfortable setting clear expectations with internal teams and customers Strong written and verbal communication skills Collaborative, respectful, and customer-focused High attention to detail with excellent organizational skills Education & Experience Associate Degree preferred Minimum 2 years of credit analysis or credit control experience Strong Excel skills (must be proficient in VLOOKUP and Pivot Tables) Typing skills (by touch preferred) Strong command of English grammar and business communication Familiarity with credit checks using legal and business information databases (e.g., Secretary of State)