To handle all Data/BI responsibilities, including a major part of the work on ADF and team handling. Key Responsibilities: Data Warehouse Development: Design and implement scalable and efficient data warehouse solutions. Develop complex SQL Server-based solutions, including T-SQL queries, stored procedures, and performance tuning. Optimize SQL Server databases, develop T-SQL scripts, and improve query performance. ETL Development and Maintenance: Build and optimize ETL workflows using Azure Data Factory (ADF) for data integration from multiple sources. Ensure high-performance data pipelines for large-scale data processing. Integrate and automate data processes using Azure Functions to extend ETL capabilities. Cloud Integration: Implement cloud-native solutions leveraging Azure SQL Database, Azure Functions, and Synapse Analytics. Support hybrid data integration scenarios combining on-premises and Azure services. Data Governance and Quality: Establish and maintain robust data quality frameworks and governance standards. Ensure consistency, accuracy, and security of data across all platforms. Leadership and Collaboration: Lead a BI and data professionals team, providing mentorship and technical direction. Partner with stakeholders to understand business requirements and deliver data-driven solutions. Define project goals, timelines, and resources for successful execution. Should be flexible to support multiple IT platforms Managing day-to-day activities Jira request, SQL execution, access request, resolving alerts, and updating Tickets
Human Resources Business Partner Division: Division: Nonprofit Division Position: Position: Human Resources Business Partner Location: Chicago, IL Purpose of the Job: This dynamic role spans the full spectrum of HR functions, from talent acquisition and retention to compensation, benefits, and compliance. Desktop Support Engineer Division: Division: Technology Position: Position: Desktop Support Engineer US Purpose of the Job: Provide day to day support of client desktop, laptops, printers, networks, and servers. Key Responsibilities: Support our clients IT infrastructure remotely and Client Director Retail Division: Retail Position: Position: Client Director Retail Location: Atlanta, GA Preferred; Remote Possibly Purpose of the Job: Provide assistance and collaborate with operational leaders to execute the KPIs (contractual terms) with all customers, where primary service delivery responsibilities rest Senior IT Engineer Division: Division: Technology MSP Position: Position: Senior IT Engineer US Purpose of the Job: Provide day-to-day support of client networks, servers, storage, and overall infrastructure. Essential Functions and Responsibilities: Maintain our clients IT infrastructure remotely and Senior Systems Engineer Division: Division: Technology MSP Position: Position: Senior Systems Engineer US Purpose of the Job: Provide day-to-day support of client networks, servers, storage, and overall infrastructure. Essential Functions and Responsibilities: Maintain our clients IT infrastructure remotely and IT Engineer Division: Division: Technology MSP Position: Position: IT Engineer US Purpose of the Job: Provide day-to-day support of client networks, servers, storage, and overall infrastructure. Essential Functions and Responsibilities: Maintain our clients IT infrastructure remotely and
Company website: - www.Quatrrobss.com Role : Helpdesk Management Engineer Experience : 3 to 7 Yrs. Shifts : 24X7 Notice Period : Immediate to 15 days Communication Skills : Good As a Service Desk Engineer, you will serve as the first point of contact for customers seeking technical assistance. Your role will encompass troubleshooting a wide range of technical issues, particularly those related to Microsoft 365 (M365), providing desktop and application support, managing escalated issues, and coordinating with vendors. You will also handle user onboarding and offboarding, as well as laptop/desktop hardware issues. Experience in supporting US-based clients is a key requirement. Key Responsibilities: Incident Management: Receive and log incoming support requests via phone, email, or ticketing system. Prioritize and categorize incidents based on severity and impact. Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure. Escalate unresolved issues to higher-level support teams or vendors as needed. Document incident resolution steps and knowledge base articles for future reference. Problem Management: Identify and analyze recurring incidents to determine root causes. Implement preventive measures to minimize future occurrences of similar issues. Develop and maintain technical documentation and procedures. Customer Service: Provide excellent customer service by communicating clearly and effectively with end-users. Maintain a positive and professional attitude, even under pressure. Keep end-users informed about incident status and resolution progress. System Administration: Provide smart hand support whenever possible or coordinate with appropriate personnel for assistance. Perform troubleshooting using diagnostic techniques and relevant questions to resolve customer issues. Troubleshoot Wired, Wireless, and VPN Networks, Active Directory, Office applications, and Microsoft 365 components (e.g., SharePoint, Teams, OneDrive, Exchange). Provide desktop support to end users, including MS Outlook, M365 applications, network/local printers, backups, and desktop/laptop troubleshooting. Install and troubleshoot Desktop/Laptop Operating Systems and resolve hardware issues. Manage user onboarding and offboarding processes, including account setup and deactivation. Offer application support to end users on various software applications, particularly within the M365 suite. Manage data backups for all users. Qualifications: Bachelor's degree in computer science, Information Technology, or a related field. ITIL qualification is preferable but not essential. IT certifications (e.g., MCP, CompTIA A+, Network+, Security+) are desirable. Experience with ServiceNow, ManageEngine, or other ITSM tools is desirable. Strong knowledge of Active Directory, DHCP, DNS, Windows Server concepts, and Microsoft 365 (including SharePoint, Teams, OneDrive, and Exchange). Proven experience as a help desk technician or in End User Computing Domain as a customer support role (2 to 4 years of experience required). Tech-savvy with working knowledge of office automation products, databases, and remote control. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues effectively. Proficiency in English with excellent verbal and written communication skills. Strong customer-oriented mindset and problem-solving skills. Must be willing to work in 24x7 environment, primarily during UK and US business hours Preferred candidate profile Can sent resume @ Neha.Kumari@quatrrobss.com
Key Responsibilities Cash Application Specialists work with invoicing, accounts receivable and other cash processing activities. Their duties might include manually posting payments, processing them and recording them in financial records to keep a company's books updated. Process Lock box and clear the unapplied payments. Clearing of customer accounts on a timely basis Notify payment differences to customers / internal team. Work with dispute team and resolve the payment differences. Post Manual payments as per the guideline set by clients. Clear the debit memo and credit memo appropriately and notify to clients/customers. Essential Functions Weekly and monthly reporting to direct supervisor Monthly Delinquency of payment difference and unapplied payment notices Processing monthly credit memos and the appropriate reporting Reconcile customer disputes as they pertain to payment of outstanding balances that are due Internal and External customer interface Participate in team planning meetings Meet defined department goals and activity metrics Requirements Required Skills 2-5 years of cash postings experience. Knowledge of Billing and dispute procedures Experience with QuickBooks a plus Commitment to excellent customer service Excellent written and verbal communication abilities Ability to prioritize and manage multiple responsibilities Role & responsibilities Preferred candidate profile
Position : UKG Analyst / Senior UKG Analyst (Kronos) Overview : Seeking up a skilled Kronos functional administrator who will provide administrative and functional support in Workforce Dimension. Mode of work: Hybrid or Remote Shift Time: 5:30 PM to 2:30 AM / 6:30 PM to 3:30 AM Requirements: Experience: 3-5 years of experience in UKG Functional as an application consultant. Skills (Mandatory) (Note: list of skills needed to perform the role): In depth functional experience with UKG (Kronos). Monitoring the effectiveness of applications and related information technologies in meeting user requirements. Excellent interpersonal, customer service, presentation, and communications skills. Possess a strong sense of ownership and accountability Skills (Good to Have) (Note: list of skills that will add value to the role): Ability to build and maintain effective working relationships with a range of people at all levels in the organization. Be skilled in planning, organizing work and setting priorities Responsibilities: Strong knowledge and experience supporting UKG Dimensions Timekeeping and Scheduling, Accruals, Attendance and Devices. Strong Knowledge in troubleshooting interface errors (Boomi Integration) Maintain Business Structure setup and Troubleshooting Intouch Devices. Proficient in Cross-reference tables (CRTs) Configure/Maintain/Test/Replace timeclocks for various departments/locations, implement others as required. Review, recommend changes to scheduling imports and/or configuration that affect timekeeping policies/processes. Creating/Modifying schedule patterns and/or groups as required and in preparation for moving to WFM. Update Holiday Calendar including affected pay rules. Participating in the testing of system upgrades. Proficiency in configuring pay rules, work rules and assignment rules; accrual codes and profiles. Ability to understand and modify integrations with UKG Dimensions. Employee data file, payroll time files, etc System Enhancements: Identify and execute improvements and enhancements to the system. Reporting: Define and create reports using analytics or data views HR Systems Knowledge: Understand how HR systems interact and integrate with the timekeeping system. System Design and Maintenance: Ability to design, configure, and maintain timekeeping, accruals, scheduling, and reporting system. Participating in developing training materials and facilitating training sessions as required.
About company QBSS is a tech-enabled outsourcing firm thats changing the way companies think about finance, accounting, human resources and technology services. With world-class teams, highly personal services, and an online portal, you Get More to Go On The trouble with most back-office outsourcing solutions is that they leave too many missing pieces in customer experience, work delivered, business reporting, and more. With smarter systems and over 2,300 specialists in multiple fields, such as finance and IT support, QBSS enables clients to see further, scale smarter, and stand stronger. And thats why we consistently achieve over 96% customer satisfaction ratings. Todays leaders are racing against time to perform and build not just reliable and scalable businesses, but solid infrastructure to support it as well. Our domain expertise, specialization and tools have improved business insights to enable clients from simply finding solutions to actively shaping them; from being pushed to act to proactively owning the action and outcome. We utilize best practices to streamline labor-intensive processes by standardizing, optimizing, and automating the business for improved insights. We enable business leaders to simplify business complexities through timely action, speedy execution, and responsiveness. Number of positions- 2 Budget- Max 28 LPA Shift Time- 1 PM 10 PM Mode of work- Remote 6 to 12 years of experience in Business Intelligence, Data Analytics, and Data Engineering (In case candidate is from core analytics company we are open on the experience level). 6+ years of hands-on experience with Power BI (DAX, Power Query, Modelling, Gateways). Should have experience in client management, team management Advanced SQL skills, including complex joins, performance tuning, and stored procedures. Need some one with strong communication skills as they have to interact with client. Strong expertise in Microsoft Fabric, including Lakehouse, Dataflows Gen2, Pipelines, and Warehouse. Deep knowledge of Azure Data Factory (good to have), ETL/ELT pipelines, and orchestration. Preferred candidate profile share at (Neha.Kumari@quatrrobss.com)
About Quatrro Business Support Services (Quatrro): Quatrro is a technology-enabled, cloud-based outsourcing firm to small, mid to large enterprises across industries thats changing the way companies think about finance and accounting and technology services. They provide world-class teams combined with highly personal service, and a portal that let you see and manage everything online. The trouble with most back-office outsourcing solutions is that they leave you with too many missing pieces in the client experience, in the work delivered, in the reporting you receive, and more. With smarter systems and over 1,200 specialists in fields ranging from finance to technology services, Quatrro helps you see further, scale smarter and stand stronger. And thats why we consistently achieve very high customer, and employee, satisfaction ratings. Quatrro. Get More to Go On. Essential functions and responsibilities (but not limited to): Client Management Ensure delivery of financial statements as per the defined SLA for TAT and quality for clients assigned Review (Detailed/High level) of financial statements prepared (P&L, Balance Sheet, Cash Flow etc.) and record entries as necessary Preparation of critical audit schedules and review (Detailed/High level) of the same as necessary Review and track daily /weekly delivery schedule for financials. Coordinate with US accountants and or client as required. Ensure that the targets & client expectations are met. Trouble shooting - Clients issues/ queries/ escalations/ team issues - Single point of contact for any issue related to assigned clients Communicate with US counterparts / Clients thru calls and emails as required Review and track the activity checklist for all clients Ensure Successful completion of projects assigned on timely basis New Client & Transition: New client setup Master setups , tracking of data/information received Rigorous follow up for information & update Ensure that activities are carried out and completed per transition plan Regular review of the progress with plan Active involvement in transition call - planning stage and onboarding stage Prepare SOPs/ Process maps/ SIPOC Team Management & People Development Work allocation to team members, update shift roster and review timesheets. Manage the team, provide timely feedback, leave management, motivation, guidance, query resolution, etc. Training and development of staff, mentoring etc. MIS/ Logs Ensure preparation and regular updating of process maps, process notes/ SOPs/SIPOC Ensure daily updating of delivery trackers Ensure completion and timely delivery of monthly MIS and PLI calculations. Update and review client escalations in the standard escalation log and complete RCA. Update and review financial errors in the standard error log and complete RCA. Monthly preparation of dashboard for assigned clients Efficiency improvement Identification of areas of process improvement Review the ongoing process and bring continuous improvement in process for efficiency & quality. Supervisory responsibilities: Work Allocation Monthly One on One Meetings & Performance Feedback CBPB calculations Performance & Leave Management Training, mentoring & motivating team Review all deliverables are as per agreed SLA with client. Key Metrics measured: TAT and quality of allocated clients. Attrition nos. of team members. Educational Qualifications: BCOM / MCOM/ MBA/ Inter C.A. (not pursuing C.A.)/C.A. Work Experience: 5-8 years Accounting Background, preferably having experience up to Finalization of Accounts and handling a team. Other Prerequisites: Required to work in shifts. Based on business/project requirement will work in US hours. Prior work experience in MNC & matrix organization
Key Responsibilities Manage the full-cycle payroll process across multiple pay groups or states, including employee onboarding, earnings, deductions, taxes, and terminations. Review and approve payroll previews, audit reports, and post-payroll reconciliations for accuracy and compliance. Ensure compliance with all federal, state, and local payroll and tax regulations, including FLSA, FMLA, and other labor laws. Maintain and update payroll policies, procedures, and guidelines in accordance with company and regulatory requirements. Administer employee benefits such as health plans, 401(k), life insurance, disability, and other related programs. Collaborate with benefits vendors and brokers for plan renewals, open enrollment, and issue resolution. Manage employee inquiries related to payroll and benefits in a timely and professional manner. Coordinate annual reporting activities, including W-2s, 1095-C forms, benefit renewals, and audit requests. Partner with HR and Accounting to reconcile payroll accounts, ensure accurate general ledger postings, and assist with financial audits. Lead process improvements using technology and automation to enhance payroll and benefit administration efficiency. Stay current with payroll best practices, system upgrades, and legislative changes impacting payroll and benefits. Requirements Bachelors degree in Accounting, Finance, Human Resources, or a related field. 10+ years of U.S. payroll experience Strong knowledge of federal and multi-state payroll tax regulations and labor laws. Experience with payroll systems such as ADP Run, ADP Workforce Now, Paycom, Paylocity or Paychex Flex. Hands-on experience managing employee benefits and vendor relationships. Proficiency in Microsoft Excel and familiarity with accounting systems such as QuickBooks or similar. Excellent analytical, organizational, and communication skills. High level of integrity in handling confidential and sensitive information.
Job Title: Finance Functional Expert Overview We are looking for a highly skilled Finance Functional Expert with strong experience in Revenue Management, Trial Balance, Financial Reporting, and Advanced Excel-based analytics. This role will act as a bridge between the business and technical teams, translating complex functional requirements into actionable tasks. The ideal candidate will have exceptional communication skills, hands-on financial domain knowledge, and experience supporting UAT cycles and stakeholder reporting. Required Skills & Experience Functional Expertise 510 years of experience as a Finance Functional Analyst / Revenue Specialist / Business Analyst in finance domain. Strong understanding of Revenue Management, Trial Balance, General Ledger, and Financial Reporting. Experience working with revenue data, reconciliations, accounting entries, and financial controls. Technical & Analytical Skills Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, SUMIFS, INDEX-MATCH, conditional logic, scenarios, what-if analysis). Experience in creating stakeholder-level performance dashboards and analytical reports. Familiarity with ERP/Financial systems (Oracle, NetSuite, SAP, etc.)preferred but not mandatory. Knowledge of BI tools (Power BI/Tableau) is a plus. Soft Skills Excellent verbal and written communication skills. Strong analytical mindset with ability to simplify complex financial logic. Ability to work with multiple stakeholders and manage expectations. High ownership, attention to detail, and problem-solving attitude. Education Bachelors or Masters in Finance, Accounting, Commerce, or related field. Professional certification (CA Inter / CMA / ACCA / MBA Finance) is a plus. Key Responsibilities 1. Revenue Management & Financial Expertise Manage, validate, and analyze revenue data, ensuring accuracy and completeness across billing, invoicing, and recognition processes. Support month-end and quarter-end processes including Trial Balance, revenue accruals, reconciliations, and variance analysis. Ensure compliance with organization-wide revenue policies and accounting principles (GAAP/IFRS). 2. Advanced Reporting & Data Handling Build and maintain advanced Excel-based financial reports, dashboards, and models for senior stakeholders. Perform deep-dive analysis to identify trends, anomalies, and opportunities for improvements in revenue processes. Work with large datasets using formulas, pivot tables, macros, and Power Query (optional). 3. Functional Requirements & Business Analysis Act as the functional expert between business users and technical teams (BI, Data, Engineering, Product). Break down complex revenue and financial requirements into clear, structured, and implementable components. Prepare functional specification documents, workflows, use cases, and scenarios. Support solution design discussions by providing clarity on business rules and financial logic. 4. UAT & Quality Assurance Actively lead and participate in User Acceptance Testing (UAT) for finance and revenue-related systems. Create test cases, execute scenarios, validate data outputs, and document defects. Ensure new enhancements, automation, and reports align with business needs before production release. 5. Cross-Functional Collaboration Work closely with Finance, Operations, Sales, BI, and Technical teams to ensure accurate data flows and reporting. Translate financial concepts to technical teams in simple terms and explain system constraints back to business teams. Facilitate stakeholder reviews, requirement workshops, and decision-making sessions. Maintain continuous communication, tracking progress, raising risks, and ensuring alignment. 6. Continuous Improvement & Governance Identify gaps in current revenue processes and recommend automation or optimization opportunities. Support financial audits by preparing reconciliations, documentation, and data extracts. Ensure data quality, financial controls, and governance standards are upheld.
Job Summary The Transition Manager is responsible for leading end-to-end transitions for new processes, clients, or projects across AR, AP, and GL functions. This role ensures seamless knowledge transfer, operational readiness, documentation integrity, and successful handover to steady-state operations. The position requires strong domain expertise, a questioning mindset, analytical capability, and hands-on involvement. Key Responsibilities Essential Responsibilities / Skillsets 1. Lead full lifecycle of transitions including assessment, planning, due diligence, migration, stabilization, and handover. Conduct detailed due diligence to understand current state processes, identify gaps, and define transition requirements. Drive comprehensive Knowledge Transfer (KT), documentation (SOPs, workflows), and process mapping with SMEs. Ensure strong focus on documentation, technical accounting, process accuracy, controls, and compliance . Collaborate with Operations, IT, HR, Quality, and other teams for infrastructure, hiring, and operational readiness. Manage UAT, pilot runs, go-live, and post-go-live stabilization. Prepare and maintain project plans, dashboards, governance decks, and status reports. Ensure smooth handover to steady-state teams with defined SLAs, controls, and checkpoints. Requirements Qualifications / Certifications Bachelors or Masters degree in Finance, Accounting, Business, or related field. 8–10 years of experience in project management, transitions, migrations, or shared services operations. Strong understanding of finance processes—AR, AP, GL - Preferred
Roles & Responsibilities Post journal entries under supervision, including standard recurring entries. Assist with month-end close tasks (e.g., supporting documentation, preliminary entries). Perform GL data entry and ensuring accuracy in entries. Prepare reconciliations (e.g., bank statements, petty cash). Maintain documentation of accounting activities and ensure files are audit ready.
Job Description Associate, Medical Billing Work Mode: Remote (Work from Home) Experience: 12 years Qualification: Any Graduate Communication Skills: Excellent written & verbal skills Position Summary We are seeking a detail-oriented and proactive Medical Billing Associate with 1–2 years of experience in billing, claims, insurance processes, or related functions. The ideal candidate will manage billing activities, maintain accuracy in documentation, and ensure seamless communication with clients and internal teams. Strong communication skills, the ability to multitask, and critical thinking are essential for success in this role. Essential Duties & Responsibilities Manage individual workload through CRM tools and consistently meet KPI and SLA targets. Respond promptly and professionally to inquiries received via fax, email, or phone from field partners and clients. Address customer issues effectively, ensuring timely and accurate resolution. Research and respond to service failures or client inquiries; correct, document, report, and escalate when required. Review assessments and care plans for accuracy and compliance with US health insurance requirements. Collaborate with Care Solutions Managers to resolve issues or missing information. Collect and document client data at the start of services to support accurate billing and submissions. Learn and adapt quickly to new technologies; understand data flow and system interactions. Preferred Skills & Qualifications 1–2 years of experience in Medical Billing, Claims, Insurance, or related areas. Basic understanding of insurance policies, eligibility criteria, and the claims process. Excellent communication skills—both written and verbal. Strong ability to prioritize, multitask, and manage workload independently. Critical thinking and effective problem-solving abilities. Tech-savvy with the ability to understand systems and data flow. Preferred candidate profile can share resume at (neha.kumari@quatrrobss.com)
We are seeking an experienced Senior NOC Engineer responsible for maintaining, optimizing, and enhancing the performance and availability of our IT infrastructure across cloud and on-prem environments. This individual will play a key role in incident management, proactive monitoring, patching governance, and infrastructure optimization. The role requires strong analytical and troubleshooting skills, experience with enterprise-grade monitoring and patch management tools, and the ability to coordinate with cross-functional teams for escalations and continuous improvements. Key Responsibilities Essential Responsibilities/ Skillsets: Monitoring and Analysis: Proactively monitor IT infrastructure (servers, networks, cloud workloads) using tools such as SolarWinds, Site24x7, and Azure/AWS native monitoring. Analyze trends in system alerts and performance metrics to identify recurring issues and areas for optimization. Perform advanced root cause analysis and coordinate with L3 or SME teams for resolution of persistent or critical incidents. Incident Management: Manage end-to-end lifecycle of incidents and service requests, ensuring SLA adherence and timely communication. Drive problem management processes by identifying underlying causes and implementing preventive actions. Develop and maintain runbooks, troubleshooting guides, and escalation procedures Collaboration and Communication: Ensure infrastructure monitoring tools and dashboards are optimized for visibility, performance, and accuracy. Support routine maintenance activities such as server health checks, log analysis, and inventory accuracy. Perform capacity planning and threshold tuning to ensure high system availability. Configuration and Maintenance: Ensure infrastructure monitoring tools and dashboards are optimized for visibility, performance, and accuracy. Support routine maintenance activities such as server health checks, log analysis, and inventory accuracy. Perform capacity planning and threshold tuning to ensure high system availability. Automation and Continuous Improvement: Identify opportunities to automate routine NOC operations, patching workflows, and reporting. Contribute to the development of scripts or playbooks to streamline monitoring and response activities. Recommend enhancements to tools, processes, and architecture to improve resiliency and efficiency. Collaboration and Reporting: Act as a technical escalation point for junior NOC engineers. Collaborate with cloud, network, and security teams to ensure integrated infrastructure monitoring. Generate weekly, monthly, and quarterly performance reports, incident summaries, and trend analyses. Participate in change advisory and post-incident review meetings. Continuous Improvement: Identify areas for improvement within the monitoring and incident management processes. Recommend and implement enhancements to monitoring strategies, tools, and workflows to increase efficiency and reduce downtime. Scheduled Tasks: Perform regular checks for antivirus compliance, patch compliance, and inventory accuracy. Participate in disaster recovery and business continuity testing activities as required. Technical Skillsets: Hands-on with SolarWinds, Site24x7, Moog soft or equivalent monitoring tools. Proficiency in Windows Server, Linux, VMware, and virtualization platforms. Exposure to patch management tools (SCCM, WSUS, ManageEngine, Intune, or similar). Familiarity with cloud platforms (Azure, AWS) and their monitoring/alerting systems. Knowledge of networking fundamentals, Active Directory, DNS, DHCP, and basic scripting (PowerShell, Bash, or Python). Strong understanding of ITIL concepts and incident/change/problem management practices. Desirable Responsibilities: 1. Will be responsible for updating, sharing daily, weekly & monthly tickets tracker & analysis. 2. Defining key management routines and governance strategy to ensure effective business process execution. 3. Initiate improvements in tools, requirements gathering, processes, and people. 4. Ability to work in rotational shift & depending on business needs. 5. Prior work experience in MNC & matrix organization. 6. Interpersonal Skills 7. Excellent communication skills 8. Customer facing and Customer handling Optional Responsibilities: 1. Project and team management skills 2. Handles escalation if any from the client or at least provides solutions for the escalation to the project manager Qualifications/ certifications Essential Qualifications: 1. Bachelors degree in information technology, Computer Science, or a related field 2. Should at least have 8+ years of total working experience in related field. Certifications: Preferred CCNA, CompTIA Server+, or Microsoft/Azure Administrator. Desirable Skills: 1. Minimum of 8+ years of experience in a NOC or IT support environment. 2. Hands-on experience with monitoring tools such as SolarWinds, Site24x7, or similar solutions. 3. Strong understanding of IT infrastructure components, including servers, virtualization, and networks. 4. Proficiency in diagnostic tools like Ping, Telnet, TraceRt, and RDP etc. 5. Ability to perform initial troubleshooting on servers, network devices, and cloud platforms. 6. Good communication and documentation skills. 7. Familiarity with ITIL processes and best practices. 8. A problem-solving mindset and the ability to remain calm under pressure. 9. Strong collaboration and communication skills to work effectively with cross-functional teams. 10. Eagerness to learn and adapt to evolving IT technologies and processes. 11. Knowledge of Active Directory, DNS, DHCP, and virtualization. 12. Exposure to cloud platforms such as Microsoft Azure or AWS. 13. Experience with scripting or automation tools to streamline monitoring tasks. 14. Familiarity with storage systems and basic networking concepts (LAN/WAN). Working Conditions: 1. Environment: Primarily office-based with occasional remote work and travel to other company locations as needed. 2. Schedule: Full-time position with occasional after-hours support for critical issues or scheduled maintenance. 3. Should be open for 24x7 US Rotational shifts Soft Skills by Level Analyst: Must-Have: 1. Proactive communication. 2. Intermediate problem-solving. 3. Process adherence and discipline. Collaboration across teams. Strong communication and analytical skills. Ability to work under pressure and in fast-paced environments. Ownership mindset with proactive problem-solving approach. Mentorship and leadership capability to guide junior NOC engineers. Analytical mindset & Initiative in identifying process improvements.
About Us: ContinuServe is a leading professional services, consulting and outsourcing firm that helps mid-market and Fortune 2000 organizations improve service levels and reduce costs within their back-office operations https://continuserve.com/ . We achieve this through the implementation and delivery of managed services solutions, business process outsourcing and advisory services to help our clients optimize their business strategy and increase efficiency. ContinuServe is now a subsidiary of Quatrro Business Support Services (Quatrro). Quatrro is a tech-enabled outsourcing firm thats changing the way companies think about finance, accounting, human resources, and technology services. With world-class teams, highly personal services, and an online portal, you Get More to Go On. To find out more about Quatrro, visit https://www.quatrrobss.com Position : Salesforce Consultant / Lead / Assistant Manager Experience : 10+ Yrs Skills : Salesforce, CPQ, Good to have Revenue Cloud/RLM Job Location : Bangalore Mode of work : Remote Shift Time : 12 PM to 9 PM Job Details: We are seeking a highly skilled Salesforce Revenue Lifecycle Management (RLM) and CLM Developer to join our team. This role will focus on the end-to-end development of Salesforce RLM solutionsincluding CPQ, Billing, and Revenue Recognition. You'll play a key role in building scalable, automated revenue processes that support our global sales, finance, and operations teams. The ideal candidate will design, implement, and optimize Salesforce solutions that streamline quoting processes, enable seamless integrations across enterprise systems, and deliver world-class digital commerce experiences. Requirements Key Responsibilities Design, build, and maintain Salesforce CPQ , Billing, and good to have experience into Revenue Cloud (RLM) features aligned to Quote-to-Cash processes. Translate complex business requirements into technical specifications and deliver solutions using Apex, Lightning Web Components (LWC), and declarative tools. Collaborate with Product Owners, Architects, and cross-functional teams to build scalable RLM solutions. Implement automation using Flows, validation rules, and approval processes tailored to RLM use cases. Integrate Salesforce with ERP platforms, payment gateways, and tax engines. Lead or participate in code reviews, testing, deployment, and release management. Troubleshoot production issues and deliver enhancements for CPQ/Billing/Revenue-related tickets. Required Skills & Experience 8+ years of Salesforce development experience. Minimum 6+ years of CPQ implementation experience Has experience implementing CLM solution in Salesforce. Proven experience with B2C Commerce Cloud implementations. Strong technical skills in Apex, SOQL, Lightning Components (LWC), and Flows. Demonstrated experience in designing and supporting Quote-to-Cash and Order-to-Cash lifecycles. Experience integrating Salesforce with ERP systems. Familiarity with Salesforce DevOps tools and version control systems. Strong communication and collaboration skills in a cross-functional global team setup. Required: Salesforce Certified Administrator Salesforce Certified Platform Developer I Salesforce Certified CPQ Specialist Preferred: Salesforce Certified Billing Specialist Salesforce Certified Platform Developer II Salesforce Certified Advanced Administrator Salesforce Certified Application Architect or working towards it