Assistant Manager

About Quatrro Business Support Services (Quatrro):

Quatrro is a technology-enabled, cloud-based outsourcing firm to small, mid to large enterprises across industries thats changing the way companies think about finance and accounting and technology services. They provide world-class teams combined with highly personal service, and a portal that let you see and manage everything online. The trouble with most back-office outsourcing solutions is that they leave you with too many missing pieces in the client experience, in the work delivered, in the reporting you receive, and more. With smarter systems and over 1,200 specialists in fields ranging from finance to technology services, Quatrro helps you see further, scale smarter and stand stronger. And thats why we consistently achieve very high customer, and employee, satisfaction ratings. Quatrro. Get More to Go On.

Essential functions and responsibilities (but not limited to):

• Client Management
• Ensure delivery of financial statements as per the defined SLA for TAT and quality for clients assigned
• Review (Detailed/High level) of financial statements prepared (P&L, Balance Sheet, Cash Flow etc.) and record entries as necessary
• Preparation of critical audit schedules and review (Detailed/High level) of the same as necessary
• Review and track daily /weekly delivery schedule for financials. Coordinate with US accountants and or client as required. Ensure that the targets & client expectations are met.
• Trouble shooting - Clients issues/ queries/ escalations/ team issues - Single point of contact for any issue related to assigned clients
• Communicate with US counterparts / Clients thru calls and emails as required
• Review and track the activity checklist for all clients
• Ensure Successful completion of projects assigned on timely basis
• New Client & Transition:
• New client setup Master setups , tracking of data/information received
• Rigorous follow up for information & update
• Ensure that activities are carried out and completed per transition plan
• Regular review of the progress with plan
• Active involvement in transition call - planning stage and onboarding stage
• Prepare SOPs/ Process maps/ SIPOC
• Team Management & People Development
• Work allocation to team members, update shift roster and review timesheets.
• Manage the team, provide timely feedback, leave management, motivation, guidance, query resolution, etc.
• Training and development of staff, mentoring etc.
• MIS/ Logs
• Ensure preparation and regular updating of process maps, process notes/ SOPs/SIPOC
• Ensure daily updating of delivery trackers
• Ensure completion and timely delivery of monthly MIS and PLI calculations.
• Update and review client escalations in the standard escalation log and complete RCA.
• Update and review financial errors in the standard error log and complete RCA.
• Monthly preparation of dashboard for assigned clients
• Efficiency improvement
• Identification of areas of process improvement
• Review the ongoing process and bring continuous improvement in process for efficiency & quality.

Supervisory responsibilities:

• Work Allocation
• Monthly One on One Meetings & Performance Feedback
• CBPB calculations
• Performance & Leave Management
• Training, mentoring & motivating team
• Review all deliverables are as per agreed SLA with client.

Key Metrics measured:

TAT and quality of allocated clients. Attrition nos. of team members.

Educational Qualifications: BCOM / MCOM/ MBA/ Inter C.A. (not pursuing C.A.)/C.A.

Work Experience: 5-8 years Accounting Background, preferably having experience up to Finalization of Accounts and handling a team. Other Prerequisites:

• Required to work in shifts. Based on business/project requirement will work in US hours.
• Prior work experience in MNC & matrix organization