Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key responsibilities

  • Manage a portfolio of client accounts, acting as the primary point of contact.
  • Understand clients’ business needs, objectives, and pain points; translate them into appropriate solutions.
  • Develop and present account plans, including objectives, timelines, and success metrics.
  • Coordinate with internal teams (sales, finance, operations, product, support) to fulfill client requirements and resolve issues.
  • Monitor and report on key account metrics (revenue, profitability, usage, renewal risk, satisfied NPS).
  • Identify upsell, cross-sell, and renewal opportunities; negotiate contracts and terms where appropriate.
  • Prepare and present regular business reviews to clients and internal stakeholders.
  • Ensure accurate and timely processing of invoices, payments, and reconciliations; monitor credit risk and collections as needed.
  • Maintain up-to-date knowledge of company offerings, pricing, and competitive landscape.
  • Manage risk by escalating issues, proposing mitigations, and ensuring compliance with policies.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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