Accounts and Delivery Manager

Job Title: Accounts and Delivery Manager
Location: Noida
Company: Digitaiken
Experience: 8–12 years
Employment Type: Full-time

About Digitaiken

Digitaiken is a next-generation digital transformation company delivering cutting-edge solutions across AI/ML, GenAI, IoT, Cloud, and Identity & Access Management (IAM). We work across industries to help clients harness technology for better experiences, smarter operations, and lasting business impact.

Role Overview

As the Accounts and Delivery Manager, you will be responsible for managing key client accounts, ensuring successful project delivery, and driving customer satisfaction and growth. You will be the strategic bridge between our clients and internal teams—owning the relationship, delivery, escalations, and account growth.

Key Responsibilities

Account Management

• Act as the primary point of contact for key clients, ensuring consistent engagement and satisfaction.
• Build strong client relationships and identify upsell/cross-sell opportunities.
• Collaborate with sales and pre-sales teams to support proposal development and renewals.

Project/Delivery Oversight

• Oversee end-to-end project delivery, ensuring timelines, quality, and budget targets are met.
• Work with project managers, technical leads, and resource managers to ensure resource alignment and risk mitigation.
• Monitor project progress, escalate issues proactively, and drive resolution.

Operational Governance

• Define and implement delivery governance frameworks, SLAs, and reporting structures.
• Conduct regular review meetings (internal and client-facing) to track KPIs, project health, and satisfaction metrics.
• Ensure compliance with contractual obligations and internal quality standards.

Team Leadership

• Mentor and guide project managers and delivery leads.
• Foster collaboration, accountability, and a culture of continuous improvement within the delivery team.

Financial Accountability

• Track revenue, margins, and account-level profitability.
• Ensure timely invoicing, collections, and reporting.

Requirements

• 8–12 years of experience in IT services or digital transformation projects.
• Proven track record in managing enterprise accounts and delivery across multiple geographies or domains.
• Strong understanding of Agile/Waterfall delivery methodologies.
• Excellent communication, stakeholder management, and negotiation skills.
• Ability to handle multi-project environments and lead cross-functional teams.
• Experience working in industries like BFSI, Retail, Healthcare, or Public Sector is a plus.
• Prior experience in managing digital/AI/IAM/Cloud projects is highly desirable.

Preferred Qualifications

• Bachelor’s degree in Engineering, Business, or related field. MBA preferred.
• Certifications such as PMP, CSM, or ITIL are a plus.

Why Join Digitaiken?

• Work with a high-impact team delivering innovative digital solutions.
• Be part of an agile, entrepreneurial, and inclusive culture.
• Get exposed to some of the latest technologies including GenAI, 3D AI avatars, and cutting-edge IAM solutions.

Job Type: Full-time

Pay: ₹1,800,000.00 - ₹2,300,000.00 per year

Application Question(s):

• Do you have prior experience managing digital/AI/IAM/Cloud projects ?

Experience:

• Account management: 7 years (Required)

Location:

• Noida, Uttar Pradesh (Required)

Work Location: In person